at McDonald's in Chicago, Illinois, United States
Job Description
Company Description:
McDonald’s new growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive Thrus, through McDelivery, dine-in or takeaway.
Leading this tech revolution is McDonald’s Global Technology organization made up of intrapreneurs who get to build really cool tech with scary smart people using the latest innovations like AI, IOT, and edge computing. We do this working along diverse, global teams who are always hungry for a challenge. It’s bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.
As we have matured as an engineering organization and seen the demands for technology grow exponentially, we’re gearing up to deliver on the next set of opportunities for the business. We are building up an engineering team in house accountable for our strategic products. We’ll have diverse squads made up of engineers with traditional and specialized skillsets, both from internal engineers coupled with our partners, to help us flex with demand and solve technology innovation challenges done at an incredible scale.
Check out the Global Technology Technical Blog to learn how technology is directly enabling the Accelerating the Arches strategy.
Job Description:
McDonald’s is seeking a Senior Manager of Risk Management to support our growing Information Risk Management team as we protect McDonald’s. You will closely collaborate with cybersecurity guides, Global Technology teams, suppliers, vendors, and business leaders to assess technology risk across McDonald’s, drive the development, deployment, and maintenance of our global policies and standards, and help build a more secure culture through security awareness.
We are quickly advancing and are adding to our best-in-class team, and joining McDonald’s means thinking big every day and preparing for a career that will affect the world. We are customer-obsessed, committed to being leaders in our industry, and believe we are better when we work together. Over the last several years, we have launched home delivery, radically improved the digital experiences of our restaurants, introduced mobile pay, and have so much more to come. These critical initiatives require strong leadership to ensure compliance with policies, standards, regulatory requirements, and best practices.
McDonald’s is investing heavily in technology to drive our growth. We’re looking at how to use technology to improve the customer experience while protecting our iconic brand. We’re also exploring technologies that can help us reduce or eliminate repetitive tasks and make employees’ jobs more exciting and rewarding. With all the new projects and initiatives, it is an exciting time to be on the Information Risk Management team, helping to make a safer and Better McDonald’s!
Global Technology Risk Management (GTRM) is the team that is ultimately responsible for the securing of McDonald’s information assets at a global level. This role will partner to lead, develop, and execute on our risk management strategy and critical services, ensuring our leadership makes informed risk-based decisions.
The Senior Manager of Risk Management will lead a team of global professionals and will work with partners globally to oversee the day-to-day tactical functioning of the processes and people dedicated to the organization. It is important to set clear expectations, define measures of success, and provide direction for the team members supporting these daily activities. The Senior Manager will work closely with the Director of Risk Management, Global Technology teams and business leaders to assess technology risk across McDonald’s and help build a more secure culture.
Responsibilities:
+ Develop, launch, and maintain the Risk Working Group; a multi-functional program designed to increase awareness and identification of risk across the organization.
+ Creation of a robust reporting function that ensures visibility and clarity to our stakeholders and leadership.
+ Oversee tracking of team goals, deliverables, OKR’s, and strategic direction.
+ Support the development of risk quantification mechanisms (KRI’s, KPI’s, etc.)
+ Ensure accuracy and completeness of our global policies, standards, procedures, and guidelines (PSPG’s).
+ Vendor/Supplier contract reviews for alignment to McDonald’s requirements
+ Support in our continual effort to improve internal processes and the way in which we work.
+ Define and operate an Information Risk Management strategy to lead the visibility, value, security, integrity, and availability of electronic data and information throughout McDonald’s.
+ Collaborate with internal and external product and development teams to integrate security tools, standards, and processes into the product life cycle.
+ Work with multi-functional teams to identify and implement value and risk-reducing opportunities.
+ Facilitate stakeholder discussions related to risk, control, and security policies, standards, procedures, and guidelines.
+ Translate technical risks to senior leadership to help them better understand how they will affect their business objectives.
+ Analyze the most complex risk issues, resolve their cause, and impact on the business, and identify the corrective action needed to eliminate and prevent the events in the future.
+ Develop and be responsible for the implementation of a strategic program applying industry-leading practices and methodologies to support the achievement of short, medium, and long-term goals.
+ Ownership of IRM fiscal budget and spend tracking.
+ Collaborate with other GTRM leaders to improve our programs and add new value.
+ Identifies developmental needs of team members and provides suggestions to address those needs. Acts as a mentor to junior staff and provides on-the-job training. Schedules work, assigns responsibility, and delegates authority for assigned projects.
Qualifications:
+ Applicable bachelor’s degree or equivalent work experience within Technology Risk Management, Computer Science, Information Technology, Cybersecurity, Engineering, or other related fields.
+ Preference will be given to an MBA from an accredited university.
+ Leadership experience with proven track record of success and growth.
+ Excellent written & verbal communication.
+ Ability to translate messaging and build the “story” between technical teams and business partners.
+ Eagerness to join the ranks of an impactful team.
+ 6+ years of relevant work experience.
Desired skills:
+ Familiarity with complex multinational companies and distributed business models.
+ Strong ability to develop strategic direction and long-term objectives without supervision.
+ Eagerness to build and maintain relationships across the organization.
+ Experience with information/technology risk management, third party risk management, global governance/compliance, control implementation and oversight.
+ Proficient in technical writing and demonstrating various creative mechanisms to communicate to diverse audiences.
+ Strong ability to assess urgency and prioritization and make good decisions based upon situation circumstances.
+ Demonstrable ability to quickly identify project objectives and define optimal project approach to align security controls with overall program success.
+ Understanding of key compliance, risk, and control frameworks such as NIST, PCI, ISO, COBIT, etc.
+ Relevant professional certifications a plus.
