at Byline Bank in Chicago, Illinois, United States
Job Description
ObjectiveofPosition :The Treasury Management Support Specialist is responsible for providingclient support and expertise to Byline’s Treasury Management clients. This role is responsible for managing daily service and support needs of clients, including but not limited to problem resolution, technical support, positive pay management, daily cash positioning. Support management of workflow, procedure documentation, and procedure management in a fast paced, high quality, multi-task environment.
Dutiesandresponsibilities:
- Answers the Treasury Management Services Team Support line.
- Provides support on Treasury products, services, and systems for Treasury Management clients.
- Maintains client records.
- Works directly with clients to support advanced product usage, problem research and resolution, access issues, technical support, and transaction needs.
- Manages daily operational tasks including routing of internal approvals when required, external client facing documentation preparation and routing for execution, and general tier 1 level support.
- Manages Fraud Protection services requests including initial engagement, document preparations, document execution, and implementation training.
- Manages positive pay review, exceptions management (including internal research and support and direction of client research and actions), and exception decisions to prevent client and /or bank financial loss.
- Manages daily high-quality telephone and e-mail communications with clients and operational areas of bank.
- All other duties as assigned.
Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Qualifications:
- High School Diploma or equivalent required. Associate's degreepreferred.
- 3+ years of customer service and support in a financial environment.
- 1+ supporting and implementing treasury products and services preferred.
- Excellent verbal and written communication skills
- Ability to operate at a high level of quality in a fast-paced environment with a high degree of quality and accuracy.
- Ability to multitask and meet deadlines using excellent time management skills with ease and professionalism.
- Effective problem-solving and project management skills.
- Excellent communication and presentation skills.
- Professional w/excellent interpersonal and organizational skills.
- Demonstrated team leadership skills.
- Proficiency in MS Office Suite.
PHYSICAL DEMANDS/WORK ENVIRONMENT:
Usual office environment with frequent sitting, walking, and standing, and occasional climbing, stooping, kneeling, crouching, crawling, and balancing. Frequent use of eye, hand, and finger coordination enabling the use of office equipment. Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices.
Byline Bank offers competitive industry rate salary bands with the goal of retaining and growing talented individuals. We regularly review and adjust our compensation structure as needed to ensure equity across teams and levels.
The salary range for this position is $50,000 to $60,000. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Byline Bank offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Byline Bank, you’ll find a far-reaching choice of benefits and incentives.
