at Northwestern Memorial Healthcare in Palos Heights, Illinois, United States
Job Description
Location Palos Heights, Illinois
Business Unit Palos Hospital
Job REQID 99500
Job Function Customer Service
Shift Day Job (1st)
At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?
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Benefits
$10,000 Tuition Reimbursement per year ($5,700 part-time)
$6,000 Student Loan Repayment ($3,000 part-time)
$1,000 Professional Development per year ($500 part-time)
$250 Wellbeing Fund per year($125 for part-time)
Annual Employee Merit Increase and Incentive Bonus
Paid time off and Holiday pay
Description
TheCustomer Support Clerk-PH Central Specimen Receivingreflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and all other regulatory and accreditation standards.
The Customer Support Clerk provides various customer service functions that support the patient care units and off-site lab customers. Responsibilities include, but are not limited to courier dispatch, reference lab order entry, results entry, billing applications, referred test services, specimen receipt, specimen quality assurance, specimen processing and distribution, and phone customer service and reception. The Customer Support Clerk is responsible for the full investigation of an issue that a client may bring to their attention. They are responsible for reconciling interface issues between HealthLab and outside reference labs. A large function of their daily duties is the monitoring of any outstanding labs as well as obtaining those results and entering them into the electronic lab system.
This position is full-time, 80hours per pay period, day shift, variable starting timeswith alternating weekends and holidays.
Qualifications
High school graduate. Typing skills of 35 wpm. One year of customer service, laboratory clerical or registration experience in a health care environment. Knowledge of medical terminology required.
Equal Opportunity
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability or sexual orientation.
