at Memorial Medical Center in Springfield, Illinois, United States
Job Description
Medical Service Technician
Job Locations
US-IL-Springfield
ID
2023-15979
Category
Support Services
Position Type
Full-Time
Overview
Transports and delivers durable medical, mobility, and basic respiratory care equipment and supplies to customer homes. Assembles and verifies the performance of equipment in customer homes. Provides detailed equipment use and care instructions to patients and/or caregivers. Works independently after hours on call for delivery or trouble shooting of equipment and supplies. Serves as an independent back-up in other key areas in the warehouse operations as determined by management.
Qualifications
Education:
Education equivalent to graduation from high school is required.
Licensure/Certification/Registry:
Must possess a valid Illinois driver's license and be deemed as an acceptable driver in accordance with the MHS Fleet Safety Policy (five year MVR will be required). A valid Illinois Class C license (Commercial Driver's License with hazardous materials endorsement) is a plus.
Experience:
Minimum one year of customer service experience required.
Other Knowledge/Skills/Abilities:
Attain required Medical Service Technician CBL'S through the online Med University within the first 90 days.
Strong mechanical and assembly aptitude preferred. Understanding of, and experience with, combustible materials is strongly preferred.
Demonstrated broad understanding of the majority of home medical equipment and the ability to independently perform in-home setups associated with them is required.
Possesses basic personal computer skills, with the ability to retrieve and enter limited amounts of data is required.
Good oral communication, customer relations, listening, analytical, and interpersonal skills are required.
Highly flexible, ability to manage multiple priorities.
Proactive problem solving skills.
Flexibility to work weekends and on call shifts.
Responsibilities
Drives a company vehicle to transport a variety of durable medical, mobility, and basic respiratory care equipment and supplies to patients' homes. Medical Service Technician is required to do all pre and post trip inspections. After inspection MST is required to report repair or maintenance issues to ensure vehicle complies with inspection requirements.
Selects appropriate equipment, loads/unloads medical equipment from company vehicle and delivers it to the desired location inside the customers' homes. As necessary, utilizes a variety of assistance devices, such as dollies, carts, cargo straps, etc. to aid in the delivery and transportation process.
Assembles equipment and provides detailed instruction concerning proper use and care. Medical Service Technician will make recommendations to customers to enhance equipment effectiveness or safety.
All paperwork related to deliveries & maintenance is complete, organized, accurate and submitted to the supervisor at the end of each day. Obtain patient signatures for billing purposes. May handle monetary exchanges as required on the route.
Conforms to on-call requirements as assigned. Schedules and prioritizes routing of in-home customer visits resulting from on-call situations.
Receives, interprets, and verifies the completion of daily work orders by obtaining customers' signatures or by completing documentation. Arranges for the completion of follow up work or notates work referred to other departments for handling in customers electronic chart note field Reviews final work orders for accuracy, completion, and approval prior to routing.
Prior to loading evaluates equipment for proper performance, safety, and functionality. Performs adjustments, and as necessary, troubleshooting, testing, and/or minor repair.
Recommends additional equipment and/or supplies to customers based on their needs or requests.
Upon pick-up, equipment is properly tagged, field cleaned if indicated and bagged prior to placing in truck, and returned to the branch to be cleaned, function tested and placed in the proper area of the warehouse.
Monitors and updates documentation and tracking system(s) related to the purchase, issuance, recall, repair, and maintenance of patient care equipment and related components and accessories.
Maintains and monitors the inventory of patient care equipment and supplies in the home.
As required, may load and unload liquid oxygen, concentrators and other basic respiratory care equipment to/from the delivery vehicle and customer's home.
Communicates, and coordinates activities with, management and dispatch personnel concerning delivery schedules and... For full info follow application link.
Memorial Medical Center is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.
