at Jones Lang LaSalle in Chicago, Illinois, United States
Job Description
Seeking a Global Program Manager to join our Global Service Delivery team on a large account with JLL supporting the Signage organization. This candidate, reporting to the Global Communications, Brand, Graphics & Signage Lead, should possess strong cross-functional leadership skills to drive completion of internal signage projects; including project evaluation, program design, leadership alignment, and implementation. The candidate will work to identify client/system deployment issues, develop global strategies and maintain and create business opportunities - for the Signage Program. This position requires a self-starter who has experience managing the intake, production and deployment of internal signage programs, nationally and globally, as well as managing 3rd party suppliers. They will work directly with our internal service delivery team, IFM team and clients and help to ensure continuous success.
If you are passionate about client experiences, driving improvements, and rolling up your sleeves to deliver solutions, you may be just who we are looking for.
Essential Functions:
Manage full lifecycle of complex cross-functional programs with considerable impact to customer and organization.
Designing end-to-end, scalable business programs including controls and metrics to measure and manage process efficiency and effectiveness.
Development of overall program strategy, tactically driving teams in and outside of your organization to deliver.
Preparing and executing training of business users regarding new systems, processes or enhancements.
Provide support to business and systems management in addressing complex business issues, conducting feasibility studies and business cases, performing cost/benefit analysis, assessing risks, presenting recommendations to management, implementing solutions, identifying potential information technology vendors and recommending purchases.
Monitor projects to ensure client application solutions meet business and functional requirements.
Collect, analyze, and interpret key consumer information in support of client-specific business objectives and desired outcomes
Define, implement and maintain best practices for enhancing data quality, consistency, usability, security and availability
Manage and identify change requests and analyze impact of changes to the project for delivery.
Prepare and present consumer insights and recommendations to internal and external stakeholders.
Leverage past learning and category/business knowledge in support of client business decision making.
Identify & Communicate opportunities for Additional Services, Product Usage, or integrations.
Other projects and responsibilities may be added at the manager's discretion.
Required Knowledge, Skills and Abilities (KSA)
3+ years of experience in program or project management.
Experience using data and metrics to drive improvements.
Proficient in MS PPT, MS Word and Excel. Experience with other Project tools is a plus.
Must have prior experience in an external customer/client facing environment
Team-oriented, very responsible, self-motivated, and focused on exceeding client expectations
Other Knowledge, Skills and Abilities:
Strong strategic analytical skills with an ability to carry through with delivering on implementation of the strategies.
Ability to communicate effectively to all relevant stakeholders: from new client prospects, existing clients, internal managed staff to the internal Executive team and major shareholders.
Ability to provide accurate analysis and assessment, while maintaining a sense of urgency to meet the needs of business changes.
Demonstrate problem-solving... For full info follow application link.
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
