at Tesla Inc. in Chicago, Illinois, United States
Job Description
General ManagerJob Category Vehicle Service
Location Chicago, Illinois
Req. ID 198061
Job Type Full-time
Tesla participates in the E-Verify Program
What to Expect
As we continue to scale, Tesla is looking for high potential leaders to streamline operations across functions by building excellent teams and processes that support the customer journey end to end. The General Manager ensures the success of the site by overseeing all sales and service operations. In this role, you are responsible for leading cross-functional managers and establishing efficient, customer-centric processes to help Tesla accelerate the world's transition to sustainable energy.
What You'll Do
BUILDS EFFECTIVE TEAMS
Hires an excellent team of strong and diverse leaders and takes personal responsibility for their onboarding and continued development.
Has consistent 1:1s with reports and creates a culture of regular coaching and feedback.
Addresses low performance quickly and compassionately. Resolves all people and safety issues in a timely and effective manner.
Collaborates effectively with Human Resources and appropriate partners.
Retains and develops top performers. Takes the time to understand individuals' motivations and actively coaches towards development goals by providing actionable feedback. Multiplies the capabilities of team members and unleashes the team's potential.
Energizes others and builds a team culture of high performance and trust. Champions inclusion, psychological safety, and courage. Creates an environment where all voices feel confident speaking up.
CUSTOMER FOCUS
Owns the customer journey from end to end and continually strives to improve customer happiness.
Actively monitors customer service trends to make necessary improvements and coaches the team in continuously improving communication, processes, and relationships to elevate the experience.
SITUATIONAL ADAPTABILITY
Allocates and shifts resources as needed based on business priorities and customer experience. Resilient and calm under intense pressure.
Dynamic problem solver who tackles change by leading with the Why and inspiring buy-in and action.
Coachable. Takes full ownership of personal development. Regularly solicits feedback from teammates above, below, and adjacent, and demonstrates learning agility by making clear behavioral changes.
Highly mission-driven and motivates others to see the big picture.
DRIVES RESULTS
Takes full responsibility for communicating business priorities to the team and stakeholders.
Removes barriers and provides cover so team can execute against goals. Direct reports know what is expected of them, and how their work ties into the broader team direction.
Understands and owns every aspect of the site's performance. Sets targets, drives execution, and holds the team accountable both for individual and team results. Drives standardization in alignment with broader organizational goals.What You'll Bring
People-first leader who prioritizes team development
Relentless drive for excellence; provides recognition and feedback daily
Multiplier who elevates the thinking and output of everyone around them, while also making them feel included and valued
First-principles thinker who finds a creative path to solve previously unsolvable problems
Exceptional integrity through dedicated and ethical approach to sales and service operations
Commitment and enthusiasm to work evenings and weekends alongside the rest of the team
Must have and maintain a valid driver's license and ability to obtain appropriate state licensing, where applicable
EDUCATION AND EXPERIENCE
Bachelor's Degree and/or equivalent experience leading an end-to-end customer-facing operation
Experience leading large teams in a fast-paced environment
Functional experience in roles supporting both Sales/acquisition of new customers and Service/support of existing customers
Demonstrated ability to inspire, influence, and hold teams accountable to achieve a common goal
Experience leading teams and managing a diverse group of roles and responsibilities
PHYSICAL REQUIREMENTS
Must be able to stand or sit for 8 hours or more
Occasional travel required for offsite meetings and events; normally less than 10% of the time
Compensation and Benefits
Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
Family-building, fertility, adoption and surrogacy... For full info follow application link.
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
