at First American Bank in Elk Grove Village, Illinois, United States
Job Description
First American Bank was founded in Chicago, and over the years has expanded throughout Wisconsin and Florida. As the largest privately held bank in Illinois, we now have over 60 locations and assets of $5+ billion. We are a community bank at heart with international expertise, traditional values, and a forward-looking philosophy. Our employees have the experience and vision to meet the needs of savers, borrowers, and businesses in the 21st century. First American Bank can offer employees a level of visibility, career growth, and stability that is difficult to find in many larger corporations.
The Operations Innovation Team Lead is responsible for supporting the Operations Innovation Manager in overseeing the advancement and discovery of new ideas or ways of working that will improve the company’s output (product, service, experience, etc). This position will use design thinking, innovation methodology and activities to brainstorm, collaborate, design, and develop solutions to overcome key challenges the end user is facing. The Operations Innovation Team Lead will assist the Operations Innovation Manager in leading and implement cross-functional initiatives to improve efficiency, workflows, and user experiences leveraging internal systems and tools. The Operations Innovation Team Lead will be responsible for direct reports and guiding them through the departmental goals and functions as outlined above and below.
DUTIES & RESPONSIBILITIES:
Generate new ideas, innovations and/or thought leadership for process innovation.
Create transparency into processes leveraging reporting tools for Management to understand operational efforts, positions in processes, and volumes.
Design and model solutions for operational process innovation and experience using similar templates for consistency.
Design, research, develop, analyze and suggest new operational process concepts as well as strategies.
Lead and direct cross-functional programs and projects of varied sizes and types concurrently.
Coordinate all cross-functional activities, represent customers internally and collaborate with leaders in varied areas on allocation across projects and resource planning.
Exercise decision-making and independent judgment while being aligned with departments and management.
Promote a high-performance atmosphere.
Guide direct reports to follow the project lifecycle and operational process concepts as well as strategies. Assist team members with prioritizing tasks and adjusting priorities as business needs change, helping team members assess the needs of the department and project urgencies.
Conduct and complete additional assignments/projects as designated by management.
QUALIFICATIONS:
High School Diploma or equivalent required. Bachelor’s Degree required.
Minimum of five years project coordination or related technical skills required.
Minimum of 1 year previous experience in an Innovation role.
Previous leadership experience highly preferred.
Must display flexibility and be a driver of change management.
Must be able to manage multiple projects/tasks, adapt to competing priorities and achieve targeted go live dates.
Must be able to promote healthy communication between various departments and resolve conflict through communication.
Understand Microsoft systems and related functionality, including but not limited to Power apps, Power Automate, Project, SharePoint, Access, Visio.
Occasional travel to other First American Bank locations, vendor sites, conferences, Bank functions and training facilities.
Typical scheduled hours are Monday through Friday 8:00 a.m. to 5:00 p.m. Additional hours may be required depending upon business need.
Job Posting Location: Elk Grove Village, IL – 1650 Louis Ave
Date Requisition Posted: 5/30/2023
