at Sentinel Technologies, Inc. in Downers Grove, Illinois, United States
Job Description
Customer Service Representative
Job ID
2023-4018
Type
Regular FTE
Responsibilities
ASAP Start: This position is part of a Customer Service Team. Customer Service Representative is responsible for being the first point of contact for Sentinel's clients within our 24/7/365 call center providing the primary communication link internally following department procedures. Responsible for ensuring customer satisfaction by providing customers with courteous, professional and efficient service at all times. As a Customer Service Representative, you will handle in-bound and out-bound client calls obtaining and documenting incidents. Handles 80 to 100 calls per day in variable formats. The ideal candidate will perform a variety of tasks and have skills including but not limited to: Call monitoring, multitasking and meeting skill set ratios, ability to quickly respond to problem/critical situations, obtains training as required, adapt to Company/Department changes. Accurate and timely communication is significant in this position, following proper phone etiquette procedures using precision and accuracy with variable systems. We encourage and listen to suggestions and recommendations in an effort to continually improve customer service operations. Be a self-starter with organizational, time-management, analytical skills, basic knowledge of Microsoft Word, Excel and ability to learn our custom internal and client applications with a "can-do" attitude. The position is hybrid located in Downers Grove, IL headquarters.
The position has three facets: 8 hour shift and/or a 12 hour shift to include nights and weekends. During training, the shifts will be 8 hours and after fully trained the shifts will be Thursday, Friday, Saturday Night 7:00 PM - 7:00 AM. Training is 8:30am to 5pm Monday - Friday for a minimum of three months. All CSRs are obligated to fulfill standby duties as scheduled. CSR is required to be accessible by cell phone. In the event that a shift change hours, days, or nights based on a business need is required, all Customer Service agents/leads will be subject to make the change coordinated by management. The change applied could be a temporary or permanent result again based on the department's requirements.
Qualifications
Excellent communication skills with the ability to communicate at all levels of an organization, internally and externally
Strong typing ability
2 years prior Customer Service experience in a call center preferred
Works Well in a fast-paced environment and team atmosphere
Require Shift Flexibility with this position
Legally authorized to work in the US without sponsorship
Must demonstrate a "can-do" attitude
We focus on candidates that display our "ACE" factor - Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.
What you get:
We offer an energetic work environment with many corporate culture amenities, competitive salary, and rich benefit plan including: Medical, Dental, Vision, 401K, 529, Life Insurance, Income Protection Short and Long-Term Disability, Medical and Child/Elder Care, Flexible Spending Account Plans, Employee Assistance Program, Two weeks vacation, additional paid time-off for Personal and Sick, certification and hands-on training, and discounts for local event entertainment and health clubs.
Overview
MOTIVATED.....make IT happen!
Sentinel Technologies, Inc. has been rated a top workplace every year since 2012!
About Us:
Sentinel delivers solutions that can efficiently address a range of IT needs - from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today's global technology leaders including Cisco, Dell, VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ), Chicago, and Springfield, IL; Phoenix, AZ.; Detroit, Lansing, and Grand Rapids, MI; Milwaukee, WI; Denver, CO; and Fort Lauderdale, FL.
If you are MOTIVATED... you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact!
If you share our passion about what technology can do and want to be part of a top workplace environment - we'd like to have you join our team. Learn more at www.sentinel.com/careers.
As part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum... For full info follow application link.
