at Chapman and Cutler LLP in Chicago, Illinois, United States
Job Description
Chapman and Cutler LLP is seeking a motivated Technology Trainer to join the Chicago office. The Technology Trainer will assist with the design, development, and implementation of Firmwide technology training and learning solutions, utilizing adult learning strategies and rapid development methodologies to deliver effective training programs and courses as directed by the Technology Training Manager. The position requires an in-office presence but includes flexibility for some remote work.
The day-to-day responsibilities of the Technology Trainer will include:
- Delivers Firmwide training in Chapman-specific programs and commercial computer applications and software
- Designs and develops comprehensive programs for training
- Creates and updates training content, including but not limited to written instructions, manuals, online learning modules, and video recordings
- Facilitates training at user desks, in a classroom setting, or remotely via video conference
- Coordinates and conducts training sessions ranging from 30-minutes to full-day sessions
- Develops and maintains training outlines and curriculum for new employees and seminars
- Designs and coordinates user training for new employees, seminars, upgrades, and new software rollouts
- Manages training environment, including motivating participants and maintaining audience focus
- Identifies training needs both before and during training; Adapts training techniques based on needs of user(s)
- Monitors and evaluates training progress and effectiveness and document feedback in a timely and accurate manner
- Develops and maintains comprehensive knowledge of all applications in use by Firm staff and attorneys, including but not limited to Microsoft Office, Document Management, Document Comparison, and Time and Billing
- Actively participates in computer and mobile device application testing, pilot groups, and roll-outs
- Provides help desk instructional support to end users
- Participates in the administration of the Learning Management System and training documentation site
- Develops and monitors training schedules, communications, and invitations
MINIMUM QUALIFICATIONS:
The ideal candidate will have 3-5 years of related experience in a professional services environment; preference given to those with prior law firm experience.
- Bachelor's degree
- Strong working knowledge of document production
- Strong working knowledge of Microsoft Office Suite and Adobe Acrobat PDF
- Familiarity with document management software
- Keen eye for design and detail with strong written, verbal, and content creation skills
- Working knowledge of instructional design and eLearning tools (Captivate, Camtasia) for creating interactive and video learning
- Working knowledge of video conference/training tools (Zoom, WebEx)
- Excellent communication, public speaking, and interpersonal skills
- Positive attitude towards helping others and learning new things
- Work cooperatively with others in training, on various technology teams and with other departments
- Work independently on assigned tasks; Self-motivated, sets goals and meets deadlines
- Strong public speaking and presentation skills
- Ability to learn quickly and work in a fast-paced and changing environment
- Ability to maintain a flexible approach to projects
- Attention to detail
- Passion for new technology; Ability to learn new concepts and skills quickly
- Committed to following all Firm policies and information security protocols
- Technical experience with Windows, Mac OS X and iOS devices (Chapman has a fully Mac workstation environment)
Please submit a cover letter and resume. All applicants will be considered; however, the hiring decision will be made based on qualifications for the position.
Chapman and Cutler LLP is an Equal Opportunity Employer M/F/D/V/SO.
