at Old National Bank in JolietJoliet, Illinois, United States
Job Description
COMMUNITY BANKING SUPPORT DESK AGENT
Job Locations
US-IL-Joliet
Category/Function
Call Center
Position Type
Regular Full-Time
Requisition ID
2023-13143
Workplace Type
On Site
Overview
Old National Bank was established in 1834. Today, we are the largest financial services holding company with dual headquarters in Chicago and Evansville, IN. We provide an array of services to our clients which include Community Banking, Investments, and Wealth Management. At Old National, we believe that by helping our team members balance work life with home life, we create a more productive workforce and a stronger company.
We are currently seeking a Community Banking Support Agent that serves as the first line of support for banking center team members. The agent is responsible for ensuring incoming calls are handled timely, accurately and with professionalism. Resolving problems and identifying opportunities for training development or streamlining processes is key to being successful in this role.
Key Accountabilities
Resolve Problems:
Listen to caller and take ownership of the problem until resolved or passed to another appropriate team member successfully
Solve problems in a timely manner in order to meet Service Level Agreements
Ensure world class client experience while providing resolution to problems
Client Experience:
Puts the internal client at the forefront of everything
Seeks perspective and uses insight to shape behaviors and actions
Provides team members with education to self-serve going forward
Accountable to high client experience and openness to feedback
Knowledge:
Subject matter expert for deposit account opening and consumer loan account application and account servicing
Embraces continual education and process changes
Identifies opportunities to streamline or enhance processes
Qualifications and Education Requirements
2 - 3 years work experience in a banking center
1+ year(s) of experience in Deposit Operations, Loan Operations or Client Care preferred
Working knowledge of Signature, CSS, Desktop Teller, COLA and banking center procedures
Must have good judgment and act professionally
Excellent attention to detail
Excellent telephone and customer service skills
Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles.
As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.
We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Head of Talent Acquisition, SVP, to fill a specific position
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If you're qualified for a position but need additional help with the application because of a disability, please email HRservices@oldnational.com (This email will respond to accommodation requests only.)
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