at HEI Hotels & Resorts in Chicago, Illinois, United States
Job Description
AM Outlet Supervisor
Job Locations
US-IL-Chicago
Requisition ID
2023-39699
Category
Food and Beverage
Position Type
Regular Full-Time
FLSA Status
Non-Exempt
Location Name
CURRENT Restaurant
About Us
The W Hotel Lakeshore is the Chicago hotel to see and be scene, and CURRENT is where the fun happens! Located in the trendy Gold Coast neighborhood, CURRENT guests savor amazing waterfront views of Lake Michigan, Chef-driven fare and witty cocktails. The Living Room turns social at night, drawing in travelers and locals alike to be a part of Chicago's dynamic craft cocktail culutre. Whether in our dining room or in any of our 14,000 square feet of venue space, there is no doubt that we will deliver an unforgettable experience. Situated where you can people watch over Ohio Street Beach, walk to Navy Pier or shop along the Magnificent mile, there are endless possibilities to be a part of the scene!
Our associates are offered fantastic benefits to promote a healthy lifestyle including medical, dental and vision coverage, a comprehensive Employee Assistance Program and a commitment to work-life balance. Being a part of the CURRENT team also promotes personal and financial wellness through a 401K with match program, tuition reimbursement for food and beverage related classes or seminars, and market-relevant trainings to stay in the know of the dynamic Chicago bar and restaurant scene. Join our team and stay CURRENT!
Don't meet every single requirement of this job? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!
We value U.S. military experience and invite all qualified military candidates to apply.
Overview
Assist the Outlet Manager in the planning and management of the Restaurant, Room Service and other food and beverage outlets as appropriate in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals.
Responsibilities
Monitor servers and busperson adherence to all service standards.
Supervise service of guests, being watchful of signals from guests in need of service.
Assist manager to establish and monitor sidework duty completion.
Maintain bank to HEI Hotels and Resorts standards.
Read daily communication sheets from previous shift and prepare one for the following shift. Check floor plan for appropriate coverage.
Check restaurant for cleanliness and set up. Check service stands and aisle areas. Check tables for cleanliness and proper set up.
Abide by all State, Federal and Corporate liquor requirements pertaining to serving alcoholic beverages.
Communicate daily with restaurant manager with regard to special events, house counts, etc.
Assist restaurant manager in conducting menu classes and taste panels.
Communicate both verbally and in writing to provide clear direction to staff.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job related duties as assigned.
Qualifications
High School Diploma or equivalent required.
Hotel experience preferred.
Ability to use point of sale.
Ability to lift/carry weight up to 50 pounds with or without reasonable accommodations.
Ability to push/and pull carts of products weighing up to 150 pound with or without reasonable accommodations.
Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
Benefits
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed.Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.... For full info follow application link.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
