at ECOLAB, INC in Naperville, Illinois, United States
Job Description
Nalco Water, an Ecolab Company, has an immediate need for an Associate Field Support Specialist in our Field Services department located in Naperville, IL.
This position operates under the direct supervision of a Field Support Supervisor within a very fast paced environment. If you are a strong self-starter who can effectively prioritize, organize and multi-task, we invite you to apply. This is your opportunity to join a growing Field Services department offering competitive compensation and benefits.
You will be primarily responsible for providing exceptional service support for our service areas around North America and Canada, while providing customer service to a variety of internal and external customers. This position is a relationship-centered job, requiring problem solving, quick response to staff, technician, and sales questions, and the delivery and support of cost efficient services in a highly professional manner. The role will also require you to exercise judgment by making key decisions using resources available.
Main Responsibilities
Set up service jobs by partnering withNalco Water sales reps, customers, service technicians, and 3rdparty contractors.
Assign the appropriate service technician to each work order based on project scope and geographic location.
Schedule and communicate service jobs and scope of work to sales, service technicians, and contractors.
Drive the work order process by communicating with all parties when information is needed (i.e. Scheduled service dates, when equipment/parts are going to arrive, missing information on a work order, etc.).
Coordinate the ordering of standard and non-standard equipment/parts.
Engage in problem solving by generating and/or reading reports, and interpreting the data to provide appropriate recommendations.
Develop strong relationships with key stakeholders within Nalco Water Field Services, sales, and other internal departments to successfully process service requests in a timely manner.
Assist and educate field service technicians, sales reps, and contractors to stay compliant with Corporate Policies, Procedures, and standard operating procedures.
Basic Qualifications
High School Diploma/GED
2+ years of successful field service support or technical sales support experience
Experience in scheduling or dispatching service orders and meeting strict deadlines
Skilled in providing excellent customer service to internal and external customers
High computer application literacy (including Microsoft Office Suite and ability to learn internal business systems)
No relocation assistance available for this position
Preferred Qualifications
Bachelor's or Associates degree
4+ years of successful field service support or technical sales support experience
Familiarity and/or experience with SAP and CRM systems
History of working in a field that required autonomy and self-motivation
Strong ability to multi-task and prioritize work
Excellent written and oral communication skills
Excellent organizational skills
Strong work ethic and customer service skills
Benefits
Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families.to see our benefits.
If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here.
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Our Commitment to Diversity and Inclusion
At Ecolab, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.
In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce. Ecolab is a place where you can grow your career, own your future and impact what matters.
We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.
