at Teksystems in Bloomington, Illinois, United States
Job Description
FULLY ONSITE IN BLOOMINGTON, IL
THIRD SHIFT
Description:
Our client has an immediate opening for an experienced Desktop Support Analyst with outstanding customer service skills. This critical role delivers technical support to a large community of diverse users in a progressive high technology organization. The successful candidate must be comfortable working in a fast-paced, technically complex, professional environment. As a member of the Information Systems Department, the Desktop Support Analyst will report directly to the Team Lead, End User Services, and will be accountable for delivering excellent customer service to all Hexagon A&P team members.
As a member of the Information Systems team, the Desktop Support Analyst will be responsible for:
+ WINDOWS / LINUX REQUIRED
+ COMMAND LINES (RUN SCRIPTS)
+ HARDWARE/SOFTWARE
-Providing on-site and remote end-user technical support
-Managing and maintaining corporate imaging solution
-Troubleshooting laptop and desktop issues
-Diagnosing/troubleshooting issues with Office 365 applications
-Investigating cyber incidents and malware infections as required
-Installing and configuring upgradable components
-Creating and managing active directory domain accounts
-Diagnosing issues with network connectivity, SSL VPN connectivity and WIFI access for local and remote computers or devices
-Managing all Service Incidents and Service Requests in ServiceNow
-Managing antivirus and other malware prevention solutions
-Administrating Windows updates/patching
-Staying current and on top of latest and emerging technologies
Skills:
Desktop, Windows 10, Support, Troubleshooting, Customer service, Active directory, Help desk, Help desk support, Windows, Technical support, servicenow
Top Skills Details:
Desktop,Windows 10,Support,Troubleshooting,Customer service,Active directory,Help desk,Help desk support,Windows,Technical support,servicenow
Additional Skills & Qualifications:
4+ years in an IT support role
Experience with Windows Server and Workstation Operating Systems – Server 2019 and Windows 10
Well-versed in Mac and iOS Operating Systems
Strong experience supporting Office 365 apps
Mature skillset within Active Directory
About TEKsystems:We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email mpowers@teksystems.com. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.
