at Alight Solutions LLC in Chicago, Illinois, United States
Job Description
Our story
At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight."
It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology, gives companies and employees around the world the ability to power confident decisions, for life.
With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.
Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.
Learn more at careers.alight.com
Overview
The Health Client Manager will act as the main point of contact for the client with respect to ongoing Health Benefits delivery including reporting needs, requirements definitions and service delivery questions. TheHCMis the service lead for the client and is responsible for client satisfaction and requirements maintenance. Depending on the alignment, this role will support ongoing change requests. (This is not a sales role.)
Please note- this role will not manage a team but is expected to act as a SME and coach/mentor others- particularly those in the Health Client Specialist role. Some travel may be required.
If you have Health Client Management experience in a CSS or CTL role at Alight, this is an ideal transition role to move into the Health Benefits Administration team.
Responsibilities may include any or all of the following:
Build a strong relationship with the client and interact regularly with key client contacts.
Assess, manage and solve for ambiguous operational and technical situations.
Develop a solid understanding of our technology solutions
Plan, organize, and lead internal and external meetings
Manage projects from beginning to end, and provide subject matter expertise to client
Use ad hoc reporting, Google Analytics, and Advanced Table Editor to assist with escalations, and consult with client
Act as a Subject Matter expert for all service specific and common client requirements.
Seamlessly work with a global team of colleagues focused on client delivery and satisfaction to deploy solution roadmap for the client.
Build domain and operational skills across the client team
Manage the delivery of client reporting including non-standard client reporting needs
Coach, consult and develop team on best practices
Preferred background and skills
Bachelor's degree or equivalent work experience.
Ability to translate concepts to client requirements that drive technological and process solutions to meet client needs.
Basic project and client management experience
Strong analytical, problem-solving, and organizational skills
Leadership and coaching skills
Excellent verbal, written, and interpersonal communication skills and the ability to facilitate effective conversations with internal and external clients
Health Welfare/Annual enrollment experience.
Note : This is a virtual role
By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.
Our commitment to Diversity and Inclusion
Alight believes diversity should be visible, valued, and sustained throughout the organization. And we're committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve.
As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement.
Diversity Policy Statement
Alight does not discriminate against anyone based on sex, gender, race, color, religion, creed, national origin, ancestry, age, physical... For full info follow application link.
Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an
