at Apex Systems in Chillicothe, Illinois, United States
Job Description
Description
The main function of a desktop technician is to research, design, develop, and test computer or computer-related equipment for commercial, industrial, military or scientific use. A typical desktop technician is responsible for supervising the manufacturing and installation of computer or computer-related equipment and components.
Job Responsibilities:
* Instruct and assign staff to provide technical support to designers, marketing and sales departments, suppliers, engineers and other team members throughout the product development and implementation process.
* Assign the testing and verification of hardware and support peripherals to staff to ensure that they meet specifications and requirements.
* Oversee the build, testing, and modification of product prototypes using working models or theoretical models constructed with computer simulation.
* Assign staff to analyze user needs and recommend appropriate hardware.
* Direct technicians, engineering designers or other technical support personnel as needed.
* Confer with engineering staff and consult specifications to evaluate interface between hardware and software and operational and performance requirements of overall system.
Skills:
* Verbal and written communication skills, problem solving skills, customer service and interpersonal skills.
* Strong ability to work independently and manage ones time.
* Strong mentoring skills necessary to provide support and constructive performance feedback.
* Strong knowledge of circuit boards, processors, electronic equipment and computer hardware and software.
* Strong knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software.
Education/Experience:
* Bachelor’s degree in computer science or related field or equivalent training/education required.
* 8-10 years customer service related experience required.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystems.com or 844-463-6178.
VEVRAA Federal Contractor
We request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.
We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here.
https://www.eeoc.gov/eeo-policy-statement
