at BEAT LLC in Rock Island, Illinois, United States
Job Description
Job Title: Help Desk Manager
Locations: Multiple Locations (Rock Island IL ; Fort Huachuca, AZ ; Fort Detrick, MD ; Fort Stewart, GA ; Carlisle Barracks, PA ; Fort Dix, NJ; Ft Rucker, AL; Ft. Eisenhower, GA (Ft. Gordon))
Clearance: Secret
Certifications: CompTIA Security+CE
Education: Bachelor’s degree in Information Systems, Systems Engineering, Computer Science, Telecommunications, or related field desired
Roles and Responsibilities:
+ Minimum six (6) years of experience.
+ Plan, direct, and coordinate of the internal information technology help desk.
+ Oversee critical production events, targeting and managing trend analysis and metrics reporting.
+ Perform administrative management of technical support and queue management.
+ Perform extensive customer communication.
+ Hire, review, and terminate non-management employees.
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