at BEAT LLC in Rock Island, Illinois, United States
Job Description
Job Title: Help Desk Specialist IV
Locations: Multiple Locations (Rock Island IL ; Fort Huachuca, AZ ; Fort Detrick, MD ; Fort Stewart, GA ; Carlisle Barracks, PA ; Fort Dix, NJ; Ft Rucker, AL; Ft. Eisenhower, GA (Ft. Gordon))
Clearance: Secret
Certifications: CompTIA Security+CE
Education: N/A
Roles and Responsibilities:
+ Minimum seven (7) year experience.
+ Troubleshoot hardware and software problems in person and remotely, resolving and documenting solutions.
+ Monitor backups and maintenance logs.
+ Answer calls or tickets to support end users with applications, hardware, software, and networking.
+ Create end user documentation and knowledge base articles.
+ Support server, common user applications, desktop services, and network connectivity and associated hardware.
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