Client Service Advocate

at Sepire in Willowbrook, Illinois, United States

Job Description

Company Overview

Sepire is a marketing services and communications distribution company specializing in complex, compliance driven solutions for its’ clientele. We are a technology forward company focused on delivering automation solutions in a highly secure environment. Our multi-channel communications services include contact management, printing, mailing, fulfillment, and electronic delivery.

Job Summary

The Client Service Advocate reports to the Operations team. This is a critical role in the organization. This role works directly with the client managing daily program work and ad hoc special projects and jobs for omni-channel communications delivery. This role will coordinate with all departments and stakeholders to deliver a delightful client experience. This role requires project management experience, excellent communication skills, and the ability to excel in a rapidly changing environment.

Responsibilities and Duties

+ Understand all developed technology solutions with an end-to-end perspective starting with client needs all the way through to manufacturing and fulfillment of our products and services.

+ Understand and anticipate client needs for communications delivery for mailing, fulfillment, and electronic delivery

+ Perform job duties in a secure manner adhering to company security and operational polices

+ Work with other team members to develop standardized checklists for recurring tasks and implementations to further streamline the process.

+ Communicate with internal and external resources regarding project status and represent the company with professionalism and diligence.

+ Predict and manage scheduling conflicts for jobs and programs and

+ Approach challenges as they arise within the life of a project and suggest and execute creative solutions

+ Create job tickets and documentation, update job status, and maintain job and program information in compliance with company policies and certifications for SOC2, FSC, etc

+ Understand and communicate client service level expectations to internal teams to ensure timely and quality delivery

Qualifications and Skills

+ 2 to 5 years applicable experience in a client facing role in a print manufacturing environment preferred

+ Familiarity with mailing and shipping standards

+ Excellent project management experience

+ Capable of working effectively with teams of varying sizes

+ Bachelors degree in relevant field, or equivalent combination of education, certification, and work experience

+ Experience in the marketing services technology or e-delivery preferred

+ Some variable data experience preferred

+ This position is in office, not hybrid or remote

.Benefits and Perks

+ Health insurance

+ Vacation

+ Paid holidays

+ Birthday PTO

+ 401k

+ Convenient to public transportation and interstate access

Access Control Level 2

This employer participates in E-Verify. Click here (https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify\Participation\_Poster\ES.pdf) for more information.

Powered by JazzHR