Support Services Data Processing Lead (Data Processing Administrative Specialist) (UMP)

at Illinois Department of Innovation & Technology in Chicago, Illinois, United States

Job Description

35%  Under direction, serves as a night shift Support Services Data Processing Lead for the Department of Innovation & Technology (DoIT) supporting the Illinois Department of Employment Security (IDES):

  •  Coordinates functions of a large, complex information processing system operations program
  •  Assists supervisor in maintaining shift production priorities for computer operations
  •  Identifies and resolves operating issues and ensures functional accuracy for production processing
  •  Determines proper operating procedures when confronted with machine and/or production halts and errors
  •  Compiles information and conducts studies to provide recommendations to the Night Shift Supervisor concerning personnel, equipment, down-time and procedural changes
  •  Prepares and composes shift reports and other various logs for monitoring and controlling the system
  •  Collaborates with the Production Support Sub section and the day shift computer operator team to provide a continual 24-hour operation
  •  Reviews and analyzes computer printouts and punch-outs to ensure conformance set standards
  •  Confers with users concerning the development of new standards and procedures


20%  Serves as designated lead worker:

  •  Assigns and reviews work
  •  Provides guidance and training to assigned staff
  •  Advises immediate supervisor regarding performance of staff


15%  Sets console control and adjusts peripheral machines:

  •  Manually operates the console keyboard and controls system input and output devices.
  •  Monitors the CA Scheduler responding to any operator intervention requests.
  •  Confers with DoIT Command Center on system requirements for links, nodes, lines, and other telecommunication access methods.
  •  Submits jobs through the Time-Sharing Option (TSO) device


Job Responsibilities Con't

15%  Performs production control functions:

  • Provides interface between input/output and the user being serviced
  • Takes remedial action and notifies user of problematic situations
  • Operates Micro Image Processor, Ekta Fiche Duplicator and paper handling machines


5%  Assists with ordering, delivering, placement, and relocation of all computer-related supplies:

  • Cleans printers, card readers, and tape drives to prevent build-up of paper, dust, and foreign matter harmful to operation.


5%  Keeps abreast of new developments in the data processing field:

  • Continues education by attending meetings, training sessions, seminars and conferences to increase familiarity with and maintain current on products, vendors, techniques and procedures
  • Attends demonstrations and exhibitions related to assigned operations


5%  Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above.

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Job Posting: 11273208

Posted On: Sep 11, 2023

Updated On: Sep 27, 2023

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