at Alight Solutions LLC in Chicago, Illinois, United States
Role Client/Carrier Operations Analyst
Alight Level Manager
Skills & Experience: Proven experience and demonstrated ability to excel in the following areas:
Written and verbal communication skills including presentation skills.
Time management and ability to accurately prioritize workload in a manner that ensures all deadlines are met.
Project management experience with medium scale projects, effective use of basic business productivity tools and advanced level proficiency in Microsoft applications (Excel, OneNote, Word, PowerPoint, Outlook, Visio).
Analytical and critical thinking skills
Processes improvement via automation or efficiency leading to actual cost savings
Knowledge of a CRM system and its interactions, as well as building complex CRM advanced finds. In-depth understanding of operational processes and impact points.
Experience in external partner and/or vendor consulting on ARHS best practices.
Execute competently withing a regulated industry
Translate business needs to tech requirements
Manipulate large data sets accurately and efficiently
Day to Day - Job Requirements & Expectations
Builds, maintains, and delivers new-hire onboarding
Assists in assessingcolleague training needs and identifying knowledge gaps across the team
Builds and delivers training where needed to broader Operations teams and colleagues
Builds, maintains, and deliverscoaching and developmentopportunities as needed to the teamto create a culture of continuous improvement
Provide team mentorship opportunities
Serves as support for escalated issues
Independently handles complex tasks such as client/carrier/vendor escalated issues report/data analysis, and general delivery
Monitors quality and ensures milestones and all project deliverables are met as a team.
Regularly communicates with appropriate level of detail to key stakeholders of each project or daily deliverable as needed
Utilize vendor tools where applicable and within Alight security standards
Supports end to end enterprise service delivery for BAU and new implementations/enhancements
Organizes and manages workstream specific scheduled implementation activities
Ability to understand the ask/need of clients/carriers/vendors, consult based on data best practices and/or create feasible alternative solutions, as appropriate
Proactively identifies and pursues process improvement opportunities for owning workstreams and owning client/carrier portfolio
Assists other Operations teams with improvement opportunities
Assists in team project strategy, direction, and execution.
Consults and coordinateswith carriers/clients, third party vendors,and otherinternal stakeholders on an ongoing basis
Collaborates with reporting manager to monitor, track, and communicate service-related metrics to ensureoverallhealth of processes and that they meet or exceed targets (client/carrier calls, RIO calls, etc.)
Executes effective change management strategies in the event of team, process, or organizational change
Demonstrates ability to consistently identify, research, document, and action root cause leveraging available data and tools
Serves as primary operations contact for aligned Tier 1 clients/carriers
Ensures we meet and/or exceed contractual SLAs
Maintains integrity of all client/carrier data in the CRM system
Leads and participates in audit activities (E.g. Health Reimbursement Account, Book of Business Reconciliation, etc.)
Ensures accuracy and efficiency in owning workstream and owning client/carrier portfolio
Performs ad-hoc job execution
Develops user acceptance test (UAT) plans, participates in UAT of enhancements/application changes, and project manages overall team UAT completion for any aligned carrier or workstream related user stories or bugs included in each release
Proactively Identifies opportunities for new team documentation (E.g., SOPs, TRDs, etc.), ensuresexisting documentation is up to date, and verifies guidance/requirements match organizationbest practices
Understands and performs individual capacity planning (through individual/team tools and/or methods)
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
Pay Transparency Statement: Alight takes into consideration a candidate's experience, education,... For full info follow application link.
Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an