at Illinois Department of Innovation & Technology in Springfield, Illinois, United States
Job Description
30% Under direction, serves as a Midnight Shift Supervisor managing technical staff in the operation of high-speed printers and associated equipment for the Department of Innovation & Technology (DoIT):
- Directs staff operating equipment including shrink wrap machines and automated string bundling machines using Time Sharing Option System (TSO), Interactive System Productivity Facility (ISPF) and online view and output distribution system software including, but not limited to, Mobius
- Provides time-sensitive and confidential print output in a large, multi-platform print environment for multi-client agencies
- Reviews operations and establishes and/or recommends operational procedures and objectives to improve efficiency of quality and quantity
- Advises programmers, end users and others of job production run procedures and potential corrections to production run errors and recommends potential solutions
- Reviews activity to ensure reports produced on all printing systems are quality checked and prepared for distribution in a timely and accurate manner
- Verifies all confidential reports are printed and prepared for distribution according to outlined procedures
- Monitors and reviews daily print schedules to ensure jobs are completed accurately and on time using software packages including, but not limited to, Microsoft Word, Excel and Mobius
- Serves as a liaison with equipment manufacturers regarding technical operations, equipment selection, and services problems
20% Investigates and resolves errors and discrepancies encountered on the shift utilizing all available methods and procedures:
- Performs backup and restoration of high-speed laser printing systems
- Provides subordinate staff with error resolution techniques
- Meets and confers with professional technicians and staff to provide resolution, research improvements and upgrades to current procedures
- Reviews and analyzes production and other reports to ensure adherence to goals, policies and print schedules
- Compiles data and provides documentation and detailed updates to the Section Manager
- Maintains shift work documentation.
20% Serves as working supervisor:
- Assigns and reviews work
- Provides guidance and training to assigned staff
- Counsels staff regarding work performance
- Reassigns staff to meet day-to-day operating
- Establishes annual goals and objectives
- Approves time off
- Prepares and signs performance evaluations
15% Develops and supervises the development and maintenance of shift work operations documentation and procedures:
- Provides technical assistance and communicates with staff on all levels
- Establishes work priorities and plans
- Develops work schedules to ensure sufficient personnel is available at all times and to ensure a smooth transition and shift changeover between shifts
- Works outside of normal hours to meet deadlines
10% Oversees form and supply usage for the Section and ensures timely reordering:
- Verifies the accuracy and quality of forms received from outside vendors
- Enforces work rules and procedures provided by the department to ensure security measures are followed at all times
- Stocks inventory
- Lifts and carried boxes weighing up to 60 pounds
- Operates manual jacks to move palettes weighing approximately 2000 pounds
5% Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.
