Military Benefits Specialist (Call Center- REMOTE)

at WPS Health Solutions in Marion, Illinois, United States

Job Description

Military Benefits Specialist (Call Center- REMOTE)
Who We Are
is a leading not-for-profit health insurer in Wisconsin. Our services offer health insurance plans for individuals, families, seniors, and group plans for small to large businesses. We process claims and provide customer service support for beneficiaries of the Medicare program and manage benefits for millions of active duty and retired military personnel across the U.S. and abroad. In 2021, WPS Health Solutions celebrated of making health insurance easier for those we serve. Proud to be military and veteran ready.
Our Culture
WPS' Performance-Based Culture is where the great work and innovations of our people are seen, fueled, and rewarded. Our Diversity, Equity, and Inclusion team helps us accomplish this by creating an inclusive, empowering employee experience, focusing on People, Work, and Conditions. This results in people bringing their authentic selves to work every day in an organization that successfully adapts to business changes and new opportunities. We are guided by our Purpose: Together, making health care easier for the people we serve.
Awards: Most Recently, WPS Health Solutions was recognized for several awards including:


Remote Work
Computer equipment necessary to perform in this role provided
Monthly internet/phone reimbursement
Performance bonus and/or merit increase opportunities
401(k) with dollar-per-dollar match up to 6% of salary (100% vested immediately)
Competitive paid time off
Health, dental insurance, Teladoc starts DAY 1
Review additional benefits
Role Snapshot
We are seeking a talented Military Benefits Specialist to join our team! The successful candidate will play a critical role in providing phone support to military members, retirees, and dependents eligible for both TRICARE and Medicare benefits. In addition, this role is responsible for assisting with claims and billing inquiries from hospitals and clinics.
In this REMOTE role all necessary EQUIPMENT will be PROVIDED.
A Day in the Life of a Military Benefits Specialist:
Respond to an average of 80 or more inbound phone calls per day from retired military beneficiaries and medical providers.
Receive calls from retired military beneficiaries regarding their claim questions and status. You will use our various systems to find the sometimes-complex information and be expected to patiently explain it in a way that is easy-to-understand.
Quickly and efficiently respond to billing agents in hospitals and clinics regarding claim payment statuses, billing inquiries, and correcting billing errors as needed.
Maintain a high level of accuracy in handling confidential information and records.
Provide exceptional customer service to ensure a positive experience for each caller.
How do I know this opportunity is right for me? If you:
Have strong communication and interpersonal skills, including the ability to effectively explain complex information.
Have exceptional customer service skills and the ability to handle difficult situations with empathy and patience.
Can multitask, prioritize, and manage time effectively in a fast-paced environment.
Can maintain a high level of accuracy and attention to detail.
Have proficient computer skills and willingness to learn new systems and processes.
What will I gain from this role?
We offer a dynamic and challenging work environment, competitive salary and benefits package, and opportunities for growth and advancement. Don't miss this chance to make a positive impact on the lives of retired military beneficiaries and join our team as a Military Benefits Specialist!
Minimum Qualifications
U.S. citizenship is required for this position due to Department of Defense restrictions
High School diploma or equivalent
1 or more years of Customer service experience working with health insurance, medical claims and/or in a call center environment
Preferred Qualifications
2 or more years of experience in customer service in a health insurance and / or call center environment
Ability to learn medical and insurance terminology
Proficient in Microsoft Office products
Be comfortable navigating dual monitor screens and between multiple programs at once
Strong skillsets in multi-tasking, research, and problem-solving
Additional Information
Start Date: Monday, November 13th, 2023
Pay: $18.00 an hour
Shift differentials available for late and overnight shifts
Location: Work from home 100% remote, including training.
For remote position, employee is required to meet remote worker requirements, including a designated workstation, a wired (Ethernet) connection to the network, and a minimum of 10Mbps downstream connection with at least 1Mbps upstream (can be checked at )
To help strengthen... For full info follow application link.

Wisconsin Physicians Service Insurance Corporation is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities employer.

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Job Posting: 11316248

Posted On: Sep 26, 2023

Updated On: Oct 03, 2023

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