HVAC Service Technician

at Bell American Group in Rockford, Illinois, United States

Job Description

Job Type:

Essential responsibilities will include:

+ Install, maintain and repair heating, ventilation, and cooling units for both commercial and residential customers. Diagnose and repair of electronic, mechanical and electrical components of these systems.

+ Travel to job sites in service area, and work with dispatch to ensure schedule is maintained and delays are properly communicated to customer.

+ Be available to work nights or weekends, on a rotating basis, to service emergency needs of our customers.

+ Maintain good working order of company vehicle including refueling as necessary, reporting any mechanical issues, and filling out and submitting monthly vehicle inspection form. Vehicles should be washed on a regular basis.

+ Maintain proper stock, parts, tools, and safety equipment in the vehicle.

+ Maintain and submit monthly mileage log forms.

+ Understand company pricing and generate appropriate customer invoice at job site. Electronically process credit card payments. Obtain customer signature at completion of job. Obtain correct customer information including email address.

+ Document all installed equipment upon arrival: make, model, serial number, type of fuel, necessary test measurements, and pictures as necessary.

+ Diagnose diverse service issues, obtain any replacement parts, calibrate system to manufacturer’s recommendations, and explain fully to customer what the issue is and what is need to correct.

+ Participate in company provided training opportunities on latest industry technologies.

+ Identify and report to owner potential opportunities for additional business (newer system, service contracts, and additional services).

Skills:

+ Five to seven years of experience in installation, maintenance, and troubleshooting and correcting diverse HVAC service issues.

+ Good analytical skills and attention to detail with ability to read and interpret blueprints, plans, and manuals.

+ Excellent customer service skills with desire to exceed customer expectations.

+ Ability to work independently in a timely manner, making sure job is done correctly the first time.

Other Requirements:

+ Well groomed, neat appearance

+ Valid driver’s license and clean driving record

+ Valid social security number

+ Must be able to pass drug test(s) as required by company

+ Lift up to 50 pounds; be able to push, pull, carry or maneuver heavier items (with additional manpower or appropriate devices); carry ladders; work from heights, work in small crawl spaces.

+ Observe all company procedures and safety rules

+ Maintain accurate time records and send to payroll when required

+ Work as part of our team to ensure customer satisfaction

Bell American Group is an equal opportunity employer