at TIAA in Chicago, Illinois, United States
Job Description
Decision Science
The Sr. Director, Head of Owned Channels and Enterprise Decision Science will lead our team of data engineering and decision scientists. This leader will drive the evolution of our data infrastructure and operations leveraging cutting-edge technologies and tools to enhance our data management and analytics capabilities across the TIAA enterprise.
Key Responsibilities and Duties
+ Lead and manage the TIAA marketing data engineering and decision science team, providing guidance, mentorship, and support to achieve department goals and objectives. Be invested in the growth of individuals on the team and support their career aspirations within the company
+ Develop and execute a strategy to modernize data operations, migrating to a cloud-based data stack. Evaluate and implement cloud-based tools, technologies, and services to streamline data sourcing, centralization, ETL processes, CI/CD, and code version management.
+ Collaborate with stakeholders to establish data quality management and assurance processes, ensuring accurate and reliable data across all systems.
+ Drive the adoption of data modeling tools and reverse ETL tools for efficient data activation and transfers, while incorporating real-time data technologies into the data engineering solutions.
+ Establish strong documentation practices and promote data governance, cataloging, and master data management principles.
+ Work closely with the Data Science, Marketing XFN, Technology & Product management teams to understand data requirements and deliver reliable and accessible data for business reporting and analytics
+ Collaborate with enterprise systems, integrations and ecommerce development teams to ensure seamless integration of data engineering solutions.
+ Manage and coordinate hybrid teams consisting of onshore and offshore resources, including vendors and external partners.
+ Implement robust monitoring processes for business-critical reporting, ensuring timely delivery of accurate data to executive-level stakeholders.
+ Develop and enforce escalation and communication protocols to address any disruptions in data delivery or reporting processes.
Educational Requirements
+ University (Degree) Preferred
Work Experience
+ 5+ Years Required; 7+ Years Preferred
Physical Requirements
+ Physical Requirements: Sedentary Work
Career Level
9PL
Required Qualifications:
+ 5+ years of data engineering experience
Preferred Qualifications:
+ Experience in a leadership or management role
+ Bachelor’s degree in computer science, Information Systems, or a related field. Advanced degree preferred or equivalent experience in-lieu of.
+ 7+ Hands-on programming experience in SAS/Python/R and SQL, stored procedures. Experience with data visualization/manipulation tools such as Tableau, Alteryx.
+ Experience with common source systems and platforms Salesforce Marketing Cloud, Adobe Analytics, Google Analytics and other marketing execution tools
+ Experience in utilizing typical tools and technologies in data management such as Snowflake, CDPs, etc
+ Strong expertise in modernizing legacy data operations and development of data warehousing on Snowflake
+ In-depth knowledge and experience of data engineering best practices, ETL operations and incorporating CI/CD methodologies into data engineering team’s workflows
+ Good to have experience with real time data solutions and event-driven architectures
+ Experience in implementing data quality management processes, data governance, cataloging, and master data management principles
+ Strategic thinking with the ability to prioritize tasks, manage resources, and deliver projects within established timelines
+ Excellent communication and interpersonal skills – able to collaborate effectively with cross-functional teams and stakeholders
+ Experience managing hybrid teams, including offshore and onshore resources and vendors
\#LI-VM1
Related Skills
Audience Insights, Audience Segmentation, Budgeting, Campaign Management, Collaboration, Communication, Continuous Improvement Mindset, Customer-Focused Campaign Development, Executive Presence, Influence, Lead and Demand Generation, Marketing Analytics, Marketing Channels, Prioritizes Effectively, Relationship Management, Search Engine Marketing, Test & Learn Mentality
Anticipated Posting End Date:
2024-05-01
Base Pay Range: $112,700/yr. – $155,300/yr.
Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).
Company Overview
TIAA is the leading provider of financial services in the academic, research, medical, cultural and government fields. We offer a wide range of financial solutions, including investing, banking, advice and education, and retirement services.
Benefits and Total Rewards
The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary (https://www.tiaa.org/public/pdf/benefits-at-a-glance.pdf) .
Equal Opportunity
We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.
Read more about the Equal Opportunity Law here (https://www.dol.gov/general/topics/posters) .
Accessibility Support
TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.
If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:
Phone: (800) 842-2755
Email: accessibility.support@tiaa.org
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