at CVS Health in BLOOMINGTON, Illinois, United States
Job Description
Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand – with heart at its center – our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
Position Summary
The Pharmacy Lead Technician, FSs role builds upon the skills and responsibilities of the Pharmacy Technician and Inventory Specialist and is focused on supporting the Pharmacists while being a role model, mentor, and guide to the Pharmacy Technician team. This position provides an opportunity, in a leading retail pharmacy setting, to excel in a complex, high-impact, patient-focused role and to positively impact the lives of others. Pharmacy Lead Tech, FSS colleagues must ensure that they can serve the medication/vaccination needs of our patients as well as satisfy all regulatory compliance standard requirements. They must demonstrate ethical conduct and always maintain patient confidentiality. Successful Pharmacy Lead Tech, FSS colleagues must be able to manage all assigned pharmacy workstations and tasks to support the team’s ability to promptly, safely and accurately fill patient prescriptions while also providing caring service that exceeds customer expectations. The Pharmacy Lead Tech, FSS colleagues must be able to triage pharmacy tasks, balance efficiency with accuracy, work both independently and as a team in a fast-paced environment, and achieve excellence in customer service through compassion and genuine care for all patients while ensuring that medication needs and regulatory compliance standards are met. Front Store Supervisor (FSS) duties that may be performed by the Pharmacy Lead Technician, FSS are key to supporting the CVS Store team in driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. The Pharmacy Lead Tech, FSS supports leading the store staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures, as applicable. The Pharmacy Lead Tech, FSS colleague may also have the following responsibilities assigned:
+ Assisting the pharmacy leadership team (Pharmacy Manager, and/or Pharmacist) with delegated administrative tasks, which may include reviewing store communications and completing tasks (email, myWork, etc.), tracking completion of pharmacy team compliance training and AP quizzes, and similar activities.
+ Managing the scheduling of pharmacy support staff, including timely generation of schedule using mySchedule, tracking and planning coverage for time off requests, and informing application of payroll codes to the Pharmacy Manager.
+ Overseeing Inventory Specialist ownership of pharmacy inventory management, including annual inventories, resets (e.g. Rx Planograms), and pharmacy-related components of AP Pulse Checks. Overseeing pharmacy ordering, and coaching the pharmacy support team to the highest standards of day-to-day inventory management practices, including cycle counts, returns-to-stock, one-by-one returns/outdates, fridge organization, waiting bin, etc. Responsible for supporting Inventory Specialist with monthly review of the Inventory Excellence Report and partnering with the entire pharmacy team to improve overall inventory excellence, enabling them to have the right medications in stock at the right time for the right patients.
+ Partnering with the pharmacy leadership team and local Trainer to support the onboarding, training, and development of new hires in the pharmacy, including responsibility for supporting thorough completion of all LearnRx modules and on-the-job-training (OJT) sessions and providing day-to-day support for new pharmacy hires throughout their onboarding.
+ Supporting improvement of total store service foundations by setting an example of outstanding performance for the team, especially in areas of WeCARE workflow best practices, customer service, and patient care; inspiring and motivating the total store team to embrace change, including workflow enhancements and new product/service offerings.
+ Demonstrating growth mindset for oneself and the team; providing constructive feedback in a supportive and respectful manner to all team members, in service of improving the work environment and team dynamics.
+ Pharmacy Lead Tech, FSS colleagues must have understanding and follow applicable Federal and State laws (e.g., HIPAA), regulations (e.g., OSHA), professional standards, and ethical principles; complying with CVS policies and procedures to ensure and protect patient safety, privacy and security. Where allowable by law and supported by required training and certification, deliver additional patient health care services to support the health and wellness of the community, including, but not limited to point-of-care testing and offsite clinics. Essential Front Store Supervisor (FSS) Functions:
+ Work effectively with store management and store crews
+ Supervise the store’s crew through assigning, directing and following up of all activities (i.e. receiving/unloading delivery truck, daily/weekly tasks, etc.)
+ Effectively communicate information both to and from store management and crews
+ Assist customers with their questions, problems and complaints; escalating to Store or Pharmacy Managerwhere necessary
+ Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers by promoting the use of assisted/self-service checkout or loyalty programs such as ExtraCare or Carepass.
+ Accurately and timely pricing of merchandise
+ Ensure placement of product on-shelf using CFR best practices consistently
+ Execute the displays, signing and inventory of weekly, promotional, and seasonal merchandise
+ Reset departments following planogram schedule and Store Manager (SM) direction
+ Appropriate usage of register and door keys, alarm codes, and safe combinations. Execute locking of safe and security doors and setting of alarms when closing the store. Complete random cash verifications as instructed by SM/District AP leader
+ Identify and react to shoplifters following Company policies and procedures to ensure colleague and customer safety
+ Administer, monitor, and react to Asset Protection programs and systems: employee bag checks; lockers secured; receipts for purchases; and ensure price accuracy
+ Perform applicable manager overrides on POS/Smart system in accordance to Company policies/procedures; seek Manager guidance or support as needed
+ + Required Qualifications
+ 1-3 years relevant work experience
+ Must be at least 18 years of age
+ 1+ years experience as a Pharmacy Technician
+ High school diploma or General Equivalent Development (GED) required
+ PTCB National Certification
+ State-level licensure requirements vary by state
+ Regular and reliable attendance
+ Availability to work some nights and weekends to support business needs
+ Attention and Focus o Ability to concentrate on a task over a period of time without being distracted
+ Customer Service Orientation o Actively look for ways to help people, and do so in a friendly manner o Notice and understand customers’ reactions, and respond appropriately
+ Communication Skills o Use and understand verbal and written communication to interact with customers and colleagues o Actively listening by giving full attention
