Restaurant Manager

at Dunkin' in Rockford, Illinois, United States

Job Description

A Restaurant Manager is generally resp onsible for providing strong, positive leadership to his/her team to deliver great and friendly guest experiences, operational excellence an d for helping to build profitable top line sales of a single restaurant. They are responsible for the overall operation of the restaurant according to Dunkin’ standards, franchisee policies and procedures and in complianc e with all applicable laws.

Responsibilities Include:

Able to perform all responsibilities of res taurant team members Lead team meetings Deliver training to restaurant team members Ensure Brand standards, recipes an d systems are executed Create and maintain a guest focused culture in the restaurant Review guest feedback results and implement action plans to drive improvement Communicates restaurant priorities, goals and results to restaurant team members Execute new product roll-outs including training, marketing and sampling Maintain a saf e, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws

Control costs to help maxim ize profitability

- Completion of inventory on a periodic basis as determined by Franchisee

Completion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards Completion of DCP and othe r vendor orders Conduct self-assessments and corre sponding action plans Ensure restaur ant budget is met as determined by Franchisee Manages cash over / short in restaurant and ensures team members are following franchisee’s cash management

policies

- Engages with Dunkin’ Brands Field Operat ions team as appropriate

Management Responsibilities include:

- Recruit, hire, onboard and deve lop restaurant team members

- Plan, mo nitor, appraise and review employee performance

- Coach restaurant team members to drive sales, improve pr ofitability and guest satisfaction

Education/Experience:

- Basic computer skills

- Fluent in spoken and written English

Basic math and financi al management Previous leadership experience in retail, restaurant or hospitality College Degree preferred

Key Competencies

- Strong analytical skills and business acumen

- Works well with others in a fun, fast-paced team environment

- On time, demonstrates honesty and a positive attitude . Willingness to learn and embrace change

Ability to train and develop a team Guest focused

Time Management Problem solving Motivating others

Physical Deman ds/ Working Conditions:

. Standing on feet

- Repetitive motion including bending, stooping and reaching

Lifting packages (if applicable) W earing a headset (if applicable) Working in a small space

2020 DD IP flolder LLC. All rights reserved. This template is provilcil to Dunkin’ franchises to help them design human resource prograins for their enployees. Franchisees are not required to use it and remain solely responsible for designing and implementing their own human resource programs, running their day to day

operations, and for complying with all applicable laws.