Service Dispatch Manager, North America - Hybrid, Open to Relocation Assistance

at Danaher Corporation in Crystal Lake, Illinois, United States

Job Description

Leica Biosystems’ mission of “Advancing Cancer Diagnostics, Improving Lives” is at the heart of our corporate culture. We’re a global leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence.

Our associates know that every moment matters when it comes to cancer diagnostics. When you come to work, you’re helping develop solutions that enable accurate diagnoses to turn anxiety into answers. Join our diverse, global team of talented people, and be inspired to grow every day.

Leica Biosystems is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

The Service Dispatch Manager for Leica Biosystems is responsible for managing the Service Coordination team in planning and scheduling of field resources for Installations, Preventative Maintenance, and Customer moves while balancing the urgent needs of a complex customer base for emergency instrument repairs.

This position is part of the Service Operations team located in Deer Park, Illinois and will be a HYBRID position working 3 days a week in the office and the rest of the week from home. At Leica Biosystems, our vision is to advance cancer diagnostics and improve lives.

This position is eligible for relocation assistance

In this role, you will have the opportunity to:

+ Partner with the Field Service leadership to support customer’s needs and drive revenue growth and customer satisfaction.

+ Oversee coordination of Instrument installations between Leica and contracted logistics companies (as needed), Sales, Applications and FSEs. Ensure proper installation documentation is submitted for revenue recognition.

+ Oversee customer move requests with Service Management, Logistics and Customer.

+ Identify and drive continuous improvement through effective utilization of DBS principles/tools such as daily/visual management, PSP, kaizen, and standard work.

+ Support service coordination strategy, development and deployment

+ Openly and actively support business initiatives and change within the Service organization.

+ Recruit, develop, coach and train Service Coordination team with clearly communicated performance standards to drive exceptional customer experience.

The essential requirements of the job include:

+ Bachelor’s degree

+ A minimum of 5 years prior supervisory (direct reports) experience in a mid-size team or larger

+ Comfort with presenting in front of large groups to include senior leadership

+ Demonstrated strength in driving change management

+ Demonstrated experience in coaching, performance management, disciplinary action

+ 10% overnight travel

It would be a plus if you also possess previous experience in:

+ Master’s Degree

+ Salesforce experience

+ Prior dispatch supervisory experience

+ SAP experience

At Leica Biosystems we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Leica Biosystems can provide.



When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System ( tools and the stability of a tested organization.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.The EEO posters are available here ( .We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at to request accommodation. If you’ve ever wondered what’s within you, there’s no better time to find out.

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Job Posting: JC251206836

Posted On: Nov 15, 2023

Updated On: Jan 13, 2024

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