Dispatch Supervisor, GEM

at Delaware North in Naperville, Illinois, United States

Job Description

The Opportunity

Delaware North Gaming is searching for a full-time Dispatch Supervisor to join our team at GEM in Naperville, Illinois. If you are a Dispatch Supervisor has excellent communication and organizational skills, and the ability to multi-task while providing excellent guest service, this could be your next career opportunity. As a Dispatch Supervisor, you will be using your skills to supervise team members and ensure an effective dispatch operation. Take a bet on your career and apply to join our collaborative team today.


Minimum pay rate: $17.00 / hour

Information on our comprehensive benefits package can be found at .


We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

+ Weekly pay

+ Employee assistance program

+ Training and development opportunities

+ Employee discounts

+ Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.


+ Supervise all aspects of the dispatch operation, coordinating and monitoring repair service requests, maintaining contact with stakeholders, manage the scheduling, training, development, and performance evaluations of the dispatch department

+ Develop, implement, and enforce all departmental policies, procedures, and standards of quality and performance

+ Respond in a timely manner to requests from management for various information

+ Handle emergency situations that arise and communicate solutions to the appropriate team members and management team


+ Minimum 2 years’ related dispatch and supervisory experience

+ Ability to obtain and maintain a state gaming license

+ Work rotating shifts which include nights, weekends, and holidays

+ Awareness of relevant safety and security practice

Physical Requirements

+ Lift and move up to 40 lbs

+ Walking and standing for entire length of shift with frequent bending, stooping, reaching, climbing, kneeling, and carrying

Shift Details

Evening shift

Every weekend

Overtime as needed

Who We Are

Delaware North Gaming operates GEM – Gaming & Entertainment Management – Illinois LLC – in Naperville, Illinois. GEM provides the best gaming equipment, video gaming terminals, and services for casino operations. Delaware North Gaming offers a wide variety of gaming options such as player slots and video gaming machines, table games, poker rooms and tournaments, and mobile sports betting.

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen – share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

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Job Posting: JC251196417

Posted On: Nov 15, 2023

Updated On: Nov 29, 2023

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