at First National Bank of Waterloo in Waterloo, Illinois, United States
Job Description
Summary: The Operations Manager oversees and supervises the day-to-day coordination of the Operations Support team in order to deliver effective financial services to customers. He/she fosters the bank’s service culture in all staff members through personal coaching and development. Assumes overall daily responsibility of evaluating various transaction reports and account balances for accuracy and clarity.
Primary Accountabilities:
• Monitor daily operations to ensure a free flow process, and also supervise the execution of daily tasks
• Manages all of Deposit Operations staff, including the Customer Care Center
• Create a strong, positive Operations workforce by developing competent individuals in the banking operations team
• Oversees the processing of centralized banking activities to ensure due process, accuracy and accountability are followed
• Create and implement long term business plans to ensure continuity of business operations in the future
• Ensure client data is protected from the public and secured against fraud
• Works with Risk Management to develop back up plans to protect business operations in the event of major crises that could result in monetary losses for the bank and its customers
• Delegate Operations tasks to members of the team
• Be able to handle escalated customer issues and/or concerns in a professional manner
• Other duties as assigned
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Job Posting:
11458953
Posted On:
Nov 16, 2023
Updated On:
Dec 16, 2023
