Labor Relations Advisor

at CVS Health in Springfield, Illinois, United States

Job Description

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand – with heart at its center – our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary:

As a Labor and Employee Relations Advisor at CVS Health, you will be responsible for supporting a designated business unit by providing advice, consultation and guidance to leaders and employees on the application of CVS Health policies and practices. This team responds to a high volume of routine requests and escalated employee relations concerns from leaders and employees. As an Advisor, you will support resolution of these issues while mitigating risk and adverse exposure to the company.


The role provides proactive support and intervention to promote a positive employee relations culture, while partnering collaboratively with various cross-functional stakeholders (e.g., Labor Relations, HR Business Partners, Compliance, Legal, etc.). The Advisor will serve as a labor relations subject matter expert to support business unit leaders with employees covered by a collective bargaining agreement (CBA). They will effectively manage a caseload of grievances and workplace inquiries while assisting leaders with coaching, corrective actions, and terminations. This role requires meeting case management metrics, such as closing cases within a certain timeframe and following established CBA and case management processes.

The successful candidate will exhibit a professional and calm demeanor with all levels of employees and possess strong interpersonal skills which include conflict management, investigation, and influencing. The Labor and Employee Relations Advisor will need to be able to effectively present and deliver training to leaders, be highly organized with an emphasis on accuracy and able to prioritize and plan their time/resources accordingly in a fast paced, matrixed environment. This role will require the handling of highly confidential and sensitive information.

Required Qualifications:

+ 5+ years of experience including, but not limited to the following:

+ Direct experience interacting with labor unions and advising on labor relations matters. Experience must include management and disposition of grievances; participation in labor arbitrations and collective bargaining is a plus.

+ Direct experience managing, advising, and resolving employee relations cases (e.g., performance management, attendance, employee misconduct, employee complaints, discipline and termination).

+ Experience conducting workplace investigations and utilizing case management systems (i.e., Salesforce)

+ Knowledge of federal labor and employment laws, rules, and regulations.

+ Ability to travel as needed (may include plane travel)

Preferred Qualifications:

+ Ability to assist and advise on the development of employee/labor relations trends and insights for leaders and HRBPs.

+ Proven analytical skills, critical thinking, decision-making and problem-solving capabilities.

+ Excellent oral and written communication skills; strong interpersonal skills including expertise in conflict management, investigation, negotiation and influencing.

Preferred Certifications or Licenses:-Dispute Resolution

-Mediation-EEO Investigations-PHR/SPHR-CP/SCP (SHRM)


Bachelor’s degree or equivalent amount of experience and education.

Pay Range

The typical pay range for this role is:

$63,300.00 – $139,200.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit

CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. CVS Health can provide a request for a reasonable accommodation, including a qualified interpreter, written information in other formats, translation or other services through If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.

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Job Posting: JC251295723

Posted On: Nov 17, 2023

Updated On: Feb 23, 2024

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