at American College of Surgeons in Chicago, Illinois, United States
About the American College of Surgeons
The American College of Surgeons (ACS) is a professional and educational organization of surgeons that was founded in 1913 to raise the standards of surgical practice and improve the quality of care for surgical patients. The College is dedicated to the ethical and competent practice of surgery. Its achievements have significantly influenced the course of scientific surgery in America and have established it as an important advocate for all surgical patients. The College has more than 80,000 members and is the largest organization of surgeons in the world. For more information, visit .
Summary: This position is responsible for providing Executive Associate-level support to the Director of the Division of Member Services, the Associate Director of the Division of Member Services, the Member Services Liaison Committee, and the Convocation at the Clinical Congress. This position provides high-level customer service to the College staff, members, and leaders, and serves as the staff liaison for special projects on behalf of the Director.
This exempt position will report to the Director, Division of Member Services in the Division of Member Services. It is based in our Chicago office and is a hybrid role: 3 days per week in the office/2 days per week remote.
Provides administrative management support to the Director - manages the calendar and schedule, coordinates and books domestic and international travel, processes visa applications, creates detailed travel itineraries, and addresses meeting invitations. Creates or drafts correspondence on the Director's behalf, provides phone and email coverage, processes annual membership dues and renews medical licenses. Provides support for staff meetings and other internal meetings planned by the Director/Associate Director. Manages sensitive information on behalf of the Director and maintains a high-level of confidentiality.
Manages and coordinates the Director's speaking engagements, including updating the Director's bio and CV as needed, editing presentations, and submitting requested CME forms.
Manages three annual meetings of the Board-level Member Services Liaison Committee. Provides orientation for new members, prepares agenda and meeting materials, attends meetings, records and transcribes minutes, and provides follow-up on tasks and initiatives of the committee. Manages the committee roster on the College website.
Provide customer service support to College staff, members, and leaders. Manages communications related to member inquiries and updates/changes member information in membership database. Responds to complaints and addresses misuse of the FACS designation.
Other duties as assigned.
Required Education and/or Experience:
Bachelor's degree or higher from an accredited college or university is strongly preferred.
At least 4-7+ years of similar or related administrative support experience is required; experience in associations, professional services, and/or healthcare is a plus.
Must be able to maintain confidentiality, operate with professionalism, and demonstrate strong time management skills.
Excellent communication skills (verbal, written), and strong organizational skills are required.
Ability to provide exceptional customer service and interact effectively with College leadership, senior program leaders, committees, members, colleagues, and representatives from other organizations.
Strong working knowledge of Microsoft Office products (Outlook, Word, Excel, and PowerPoint), video conferencing. Familiarity with Chrome River, Board Effect, Tripit, and/or Concur is a plus.
Power BI end user level experience is a plus.
We're committed to attracting and retaining top talent via valuable benefits!
Vacation, personal, and sick hours including 13 paid holidays per year
Hybrid office schedule
Medical-comprehensive coverage through BlueCross BlueShield
Dental, Vision, and Prescription drug program
403(b) Matching Program
Flexible Spending Medical/Dependent Care
Employee Assistance Program
Short Term/Long Term Disability
Domestic Partner Coverage
Plus many other great benefits!
The American College of Surgeons is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable... For full info follow application link.
Equal Opportunity Employer of Minorities, Females, Protected Veterans,
and Individuals with Disabilities
•All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans.
•Please view Equal Employment Opportunity Posters provided by OFCCP here.