at Alight Solutions LLC in Chicago, Illinois, United States
As part of our "security first" mindset, Alight is steadfastly committed to protecting our customers' accounts and data by preventing, predicting, detecting, and responding to potential unauthorized access and fraud. Reporting to Alight's Manager of Anti-Fraud Strategy and Response within Client & Customer Security, this role will conduct duties to protect the organization from fraud through vigilant monitoring, data analysis, and strategic response.
This role responsibilities include detecting irregularities in user logs and transactions, aiding in the development of fraud detection models, and identifying emerging fraud trends. The role demands proposing process enhancements and providing recommendations on fraud measures and controls so, we are seeking an individual with at least 2 years of relevant experience. Collaboration with support teams for research and action on flagged accounts is crucial. Analytical skills are essential for investigating large data sets and reporting on fraudulent activities. Swift and accurate resolution of complex issues and analysis of risk codes are also integral to the role. This position is central to safeguarding the organization's financial and reputational integrity.
**US Citizenship requirements- as this role supports services provided to the federal government and/or a federal government contractor, proof will be required to verify US citizenship status at time of hire.**
Your job will:
Use Alight's systems to review, classify, triage, and assign initial reports of suspected fraud from customers, clients, and internal stakeholders
Gathering evidence including querying, obtaining, sorting, analyzing, correlating, documenting, and preserving relevant customer account changes, authentication, and other activity.
Assist in the development of fraud models by validating instances of activity and suggesting potential fraud indicators for analysis.
Identify current trends, in fraud by examining user accounts and application patterns.
Propose process enhancements to prevent fraud activities.
Provide recommendations on fraud measures and controls to address evolving user behaviors and trends.
Collaborate closely with support teams to conduct research and take appropriate actions on user accounts.
Monitor user logs to detect any transactions or fraudulent accounts.
Analyze large volumes of data to investigate identify trends and report potential links to fraudulent activities.
Offer support in resolving complex issues that may arise promptly and accurately.
Perform analysis on GIACT risk codes, flag alerts, for investigation purposes.
Generate reports, monitor behaviors and track emerging fraud strategies.
Use Alight's systems to conduct proactive fraud detection.
Work collaboratively with other fraud investigators and internal/external stakeholders.
Other duties as assigned by leadership in the context of the role.
At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight."
Champion People - be empathetic and help create a place where everyone belongs.
Grow with purpose - Be inspired by our higher calling of improving lives.
Be Alight - act with integrity, be real and empower others.
It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.
With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.
Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.
Learn more at careers.alight.com.
So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and "Top 100 Company for Remote Jobs" 5 years in a row.
We offer programs and plans for a healthy mind, body, wallet and life because it's important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs,... For full info follow application link.
Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an