Operational Support Manager

at SMX in Springfield, Illinois, United States

Job Description

Operational Support Managerat SMX (

United States

SMX is seeking an Operational Support Manager. This position will provide assessment and oversight of new requirements to be deployed in support of a joint government team to enhance operational efficacy. Once new requirements have been identified and designated for execution, this position is responsible for managing these taskings in a systematic manner to ensure alignment with existing efforts, continuity, and compliance with the contract. The ideal candidate will be fluent in Chinese Mandarin. This position will provide subject matter expertise and expert recommendations on feasibility and priority of emerging requirements, as well as performing research and outlining actions required to meet dynamic customer needs and advance current support structure based on as-is and evolving resources. This role oversees and streamlines functional management and integration of operational requests. This role is the primary point of contact with the in-country support teams, as well as the on-site contact with the forward government customer and host nation individuals and entities, acting as continuity throughout personnel transition iterations.

This position requires a DoD Top Secret security clearance which requires US citizenship for work on a DoD contract.

Essential Duties & Responsibilities

+ Identify and perform market research on operational and logistical requirements to assist government in making determinations on execution actions, ensuring that these requirements align with mission and are feasible with existing resources

+ Collaborate with government customers to identify and satisfy operational and training support requirements, including performing market research, procurement, fielding, operational deployment, and integration of new requests, confirming that new requirements align with overarching mission objectives

+ Brief government customers on outputs of market research activities to confirm that information is disseminated clearly and in a timely manner

+ Build and develop Standard Operating Procedures (SOPs) for the government customer to streamline processes, acting as continuity for constant transition periods

+ Maintain a flexible work schedule to adapt to required directives, accommodating requests for surge support

Required Skills & Experience

+ Required Clearance: TS/SCI

+ Education: BS or MS (Business, International Relations, or other relevant field) or can substitute years of experience for degree as applicable

+ Valid USA passport

+ Experience in the INDOPACOM AOR

+ Experience in a Joint Staff environment

+ Expert in use of Microsoft Office suite, including Excel, PowerPoint, and Teams among others

+ Elevated ability to think strategically, resolve conflict, and manage time effectively

+ Excellent communication skills, verbally and in written format, for briefing and presentation delivery to internal and external stakeholders, including high level government customers

+ Extensive familiarity with financial and contractual requirements, with the ability to facilitate conversations with various government customers regarding these matters

+ Proven ability to deliver products and respond to RFIs on time and with utmost quality with minimal rework

+ Capacity to take initiative and work independently

+ Excellent at multitasking with the aptitude to find efficiencies, both individually and while leading a team, ensuring timely completion of required tasks

+ Ability to operate in a fast-paced environment and interface with disparate government customers and requirement holders to accomplish program objectives

+ Demonstrated proficiency communicating observations, recommendations, and findings clearly and concisely to leadership

Desired Skills & Experience

+ Assignment and/or extensive experience working with one or multiple INDOPACOM Defense Attaché Office / Office of Defense Cooperation / Pacific Augmentation Team

+ 10+ years’ experience in a Joint Staff environment

+ 10+ years’ experience in the INDOPACOM AOR

+ Familiarity or experience with US foreign policy in the INDOPACOM AOR

+ Preference given to individuals with experience in the subject country

+ Chinese Mandarin fluency, including reading and writing proficiency


At SMX®, we are a team of technical and domain experts dedicated to enabling your mission. From priority national security initiatives for the DoD to highly assured and compliant solutions for healthcare, we understand that digital transformation is key to your future success.

We share your vision for the future and strive to accelerate your impact on the world. We bring both cutting edge technology and an expansive view of what’s possible to every engagement. Our delivery model and unique approaches harness our deep technical and domain knowledge, providing forward-looking insights and practical solutions to power secure mission acceleration.

SMX is committed to hiring and retaining a diverse workforce. All qualified candidates will receive consideration for employment without regard to disability status, protected veteran status, race, color, age, religion, national origin, citizenship, marital status, sex, sexual orientation, gender identity or expression, pregnancy or genetic information. SMX is an Equal Opportunity/Affirmative Action employer including disability and veterans.

Selected applicant will be subject to a background investigation.

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Job Posting: JC251727306

Posted On: Nov 29, 2023

Updated On: Feb 22, 2024

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