at First Bank Chicago in Northbrook, Illinois, United States
Work with the Deposit Operations Team to complete a wide variety of assigned deposit related functions accurately and in compliance with established policies and procedures.
Responsible for monitoring, researching, and processing a variety of exception items daily such as, but not limited to:
-Incoming and outgoing return items, including check, ACH, & card services
-Reclamation and death notice entry
-Prenotification and notification of change
Wire Transfer Processing
-Perform daily wire transfer functions such as, but not limited to:
-Monitoring wire transfer email
-End of day closing functions including posting verification and balancing
-Wire call backs
-Input, verify, and releasing outgoing wire transfers and releasing incoming wires in accordance with policy and procedure.
-Properly identifies clients adhering to guidelines noted in the client Identification Policy
-Maintains outstanding internal and external client service relations through courteous and responsive support
-Assist other departments, as needed, by providing counsel and information as it relates to the Deposit Operations’ policies and functions
-Direct internal and external clients to the appropriate personnel to resolve more complex questions or problems
-Provide requested research and documentation for internal and external client requests
Process routine daily functions such as:
-Complete daily Internal client requests received via e-mail in a timely manner such as, but not limited to change of address, account transfers, stop payments, account research, sweep transfers, ACH transfers, transaction & client corrections, etc.
-Monitor dormant accounts and assist with filing annual escheatment in accordance with the State of Illinois
-Prepare reconciliations for assigned general ledgers and other internal accounts such as, but not limited to: ATM control and settlement, official checks, ACH settlement, ICS and CDARS, federal withholding, in process, etc.
Issue and balance check files
-Review and approve mobile & merchant deposit review exceptions
-Legal requests such as: levies, garnishments, subpoena for records, etc.
-Chex Systems maintenance and reporting
-Fraudulent claim processing
Other duties as assigned