Associate Clinical Study Manager (Experience Research Manager)

at Highmark Health in Springfield, Illinois, United States

Job Description

Company :

Highmark Health

Job Description :


Product and Health Experience (PHE) aims to deliver exceptional health experiences through user-friendly products and solutions using the power of data and innovative features to engage customers and clinicians. This role is part of the Solution Insights and Validation (SIV) team within the larger PHE organization. SIV oversees the design and execution of Measurement and Evaluation Plans (MEPs) for?all PHE solutions which identify key performance?indicators on customer/clinician experience, clinical, cost, and operational outcomes to inform strategic decision making


+ Consult with team members or other enterprise partners in the evaluation of clinically innovative solutions and build buy-in for these solutions with key Enterprise or partner stakeholders.

+ Planning and leading the delivery of clinical validation studies to time, budget, and scientific and governance requirements with matrixed partners and stakeholders throughout the Enterprise.

+ Accountable for coordination of study design/protocol, clinical/patient work flow, clinical site training, and patient engagement, enrollment, and recruitment while actively partnering to build relationships with key internal and external stakeholders, including key Enterprise partners to build buy-in for the test and learn program and individual solutions in the portfolio.

+ Drive milestone based outcome reporting through coordination with the matrixed analytic team and lead the creation and finalization of each deliverable while extracting insights from ongoing and completed studies to develop the adoption and engagement strategy for the solution into the health system.

+ Work collaboratively with key physicians to develop project design and analytics and build broad based support for the solution, which may include presentations to clinical leadership or other stakeholders.

+ Actively advance dissemination of study outcomes including preparation and review of manuscripts (co-authorship) for publication, or other internal or external presentations.

+ Actively engage with both internal and external customers to maintain alignment with program goals and objectives and provide customers with clear guidance on study objectives and execution and downstream solution activation within our health system.

+ Other duties as assigned or requested.



+ Bachelor’s degree in general science, life/health related science degree or related disciplines


+ None


+ Master’s degree in general science, life/health related science degree or related disciplines



+ 3 years work experience post graduate degree, with some exposure to innovation or healthcare related fields

+ 1 year work experience, with some exposure to innovation or healthcare related fields


+ 1 year in payer, hospital system, or care delivery industry

+ 1 year in influencing change in complex organizational systems OR in research setting, preferably clinical research



+ None


+ None


+ Ability to solve complex conceptual and operational problems;

+ Strong quantitative and analytical skills

+ Demonstrated influencing, and teamwork skills

+ Basic project management skills

+ Strong emotional intelligence, with servant leadership mind-set

+ Commitment to self-development and the development of others

Language (Other than English):


Travel Requirement:

0% – 25%


Position Type


Teaches / trains others regularly


Travel regularly from the office to various work sites or from site-to-site


Works primarily out-of-the office selling products/services (sales employees)


Physical work site required


Lifting: up to 10 pounds


Lifting: 10 to 25 pounds


Lifting: 25 to 50 pounds


Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range Minimum:


Pay Range Maximum:


Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

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Req ID: J234932

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Job Posting: JC251919597

Posted On: Dec 02, 2023

Updated On: Jan 10, 2024

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