at Old National Bank in ChicagoChicago, Illinois, United States
Director of Platform Products
US-IN-Evansville | US-IL-Chicago | US-WI-Milwaukee | US-MN-Eden Prairie
Old National Bank has been serving clients and communities since 1834. With $48 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.
Our team members are our greatest asset, and we continually invest in their growth and development. We offer a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization.
We are currently seeking to fill the position of Director of Platform Products. The Director of Platform Products is a leadership position focused on developing and implementing an integrated digital platform product strategy across Community Banking segments. This leader will work collaboratively across the Community banking line of business, Marketing, Operations, and Information Technology teams to drive product/feature penetration and utilization, customer engagement and relationship deepening. This role reports to the Community Bank Chief Product and Digital Officer.
Product Development and Execution
Defines, prioritizes and manages the Community Bank's digital banking, unified sales, IVR and related digital platform roadmaps to deliver highly competitive, differentiated features and experiences that support and integrate into a broader customer-focused product and pricing ecosystem.
Collaborates with IT and other relevant delivery groups to deliver peer-leading, end-to-end customer journeys with an emphasis on customer listening.
Collaborates with the larger Community Bank Product and Digital Team to support and execute an ecosystem of complementary retail products, features, third-party integrations and channel experiences.
Manages third-party vendors and partners to ensure alignment on roadmap scope and prioritization, effective delivery, as well as optimization of value and risk via contract management.
Collaborates with Marketing to develop and prioritize go-to-market platform and feature promotion.
Serves as accountable owner of digital banking platforms as a sales and marketing delivery channel, ensuring customer-facing offers and messages are relevant, compelling and support the overall customer experience.
Participates in cross-functional Acquisition, Early Tenure and/or Retention working teams, with defined customer lifecycle accountabilities.
Delivers feature penetration, utilization, and engagement performance for all digital Community Bank digital banking, product application, and customer conversation platforms.
Collaborates with larger Product and Digital Team to deliver on Community Bank product unit, balance, utilization, and engagement performance that align to business objectives and risk parameters.
Defines and monitors category goals and KPI's, in collaboration with internal partners, and socializes performance across the Community Bank leadership team.
Qualifications and Education Requirements
Bachelor's degree from an accredited college/university (advanced degree preferred)
7+ years of relevant professional experience with a demonstrated high level of success managing diverse teams in a complex financial institution or similar organization.
Strong digital platform product management experience - preferably within the retail banking space, with experience in managing privacy, regulatory and compliance matters.
Proven ability to assess, validate, products, services, and solutions, including an understanding of the QA process.
Strong experience selecting, engaging, and managing technology vendors and third-party partners
Excellent verbal and written communication skill
Proven ability to work collaboratively with diverse stakeholders across the enterprise.
Strong critical thinking skills that result in effective decisions supported by rigorous analysis.
Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles.
As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.
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