at Rose International Inc. in Pawnee, Illinois, United States
Job Description
Date Posted: 12/04/2023
Hiring Organization: Rose International
Position Number: 454829
Job Title: Customer Service Representative
Job Location: Pawnee, IL, USA, 62558
Employment Type: Temp to Hire
Estimated Duration (In months): 23
Min Hourly Rate($): 16.82
Max Hourly Rate($): 16.82
Must Have Skills/Attributes: Call Center, Customer Service, Data Entry
Job Description
**Only those lawfully authorized to work in the designated country associated with the position will be considered.**
**Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Title: Customer Service Representative
Location: Pawnee, IL 62558 - Need local candidates hybrid model
Training for 7-10 weeks on-site then will convert to Hybrid model after training (2 days every other week/4 days total in a month)
Class starting in April 2024, Temporary to Perm (after 1 year)
Description:
Must be able to use good business judgment when handling non-standard situations as defined in training materials. Will participate in on-going training activities as necessary to learn customer service policies and become proficient in operating processes and procedures. Will influence others with positive attitude with a focus on teamwork and cooperation. Receive and schedule customer requests such as service initiations and terminations, meter installations/removals, gas leaks, electric outages, etc. Secure necessary information/documentation from customers such as medical equipment registry, medical certificates, proper identification, etc. Explain company policies and procedures to customers and respond to customer inquiries concerning billing rates, payment plans, etc., and take appropriate action. Arrange satisfactory payment transactions such as payment agreements, payment extensions, etc. Advise customers of company programs such as budget billing, preferred due date, automatic bill payment, etc. Respond promptly to emergency situations and document pertinent information. Actively contribute to team and contact center assignments including various overtime assignments. High School diploma or equivalent required, bachelor''s or associate degree preferred. Excellent math and computer skills required. Customer service experience in banking, telephone, collections or other related area preferred.DOT drug screen required.
Qualifications
High School diploma or equivalent required, bachelor''s or associate degree preferred. Excellent math and computer skills required. Customer service experience in banking, telephone, collections or other related area strongly preferred.
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
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Job Posting:
11502311
Posted On:
Dec 05, 2023
Updated On:
Mar 25, 2024
