at Rose International Inc. in Chicago, Illinois, United States
Job Description
Date Posted: 12/04/2023
Hiring Organization: Rose International
Position Number: 454850
Job Title: Business Analyst
Job Location: Chicago, IL, USA, 60607
Employment Type: Temporary
Estimated Duration (In months): 6
Min Hourly Rate($): 60.00
Max Hourly Rate($): 65.00
Must Have Skills/Attributes: Business Analysis, DevOps, ServiceNow
Job Description
QUALIFICATIONS (Must Haves):
At least 3 years in a ServiceNow business analyst role Deep knowledge of ITSM processes, including Request Management, Change Management, Configuration Management, Incident Management and Problem Management. Experience working in a global setting Excellent communication skills (both written and verbal) Strong interpersonal skills. Ability to build positive relationships with key stakeholders. Strong analytical and problem solving skillsYou have a Bachelor’s Degree and bring 5+ years of experience with the ServiceNow platform
• You have experience with the ServiceNow modules and capabilities including ITSM, ITAM, ITOM, CSDM, CMDB, Discovery, DevOps, APM, Vulnerability, HR, GRC and Integration HUB. Onboarding module and
• You have a background working within the ITIL and IT Service Management discipline
• You have demonstrated experience documenting process designs to meet organizational goals, improve efficiency and reduce risk
• You are able to present and influence all levels of management and executive leadership
• You have demonstrated commitment to continual learning of ServiceNow best practices and standards including actively participating in the ServiceNow community forums.
• Deep knowledge and experience in understanding enterprise requirements necessary to successfully implement a complex SaaS or PaaS solution including a strong appreciation for understanding security, data, and business usage requirements
• Advanced knowledge in strategic solution delivery models to ensure products and/or services continue to innovate and to drive continuous improvement: ability to understand the long-term ("big picture") and short-term perspectives of situations
• Outstanding verbal/written communication, collaboration, presentation and negotiation skills to lead an environment driven by customer service and teamwork; ability to foster the development of high-performance teams; capable of building strong professional relationships with ability to influence all levels across the organization; must be able to set and execute strategic initiatives for team; creative thinker with ability to identify innovative business solutions; ability to develop strategic organization and resource plans, defining next generation business and leadership needs; great communication skills, team player, drives processes and takes active ownership of deliverables
• Possess ServiceNow experience, Utah, Tokyo, San Diego, Rome, etc. (DEV/QA/UAT/PROD); strong process development, facilitating requirements for SNOW implementations: ServiceNow experience with integrations, automation, and workflows
TOP MUST HAVE''s:
1. At least 3 to 5 years in a ServiceNow business analyst role with deep knowledge of ITSM processes, including Request Management, Change Management, Configuration Management (CMDB), Incident Management and Problem Management.
2. Capable of building strong professional relationships with ability to influence all levels across the organization.
3. Demonstrated experience designing solutions to meet organizational goals, improve efficiency and reduce risk based on business analysis intelligence
NICE TO HAVE: n/a
TASKS & RESPONSIBILITIES:
The ServiceNow Business Analyst is responsible for gathering IT and business stakeholder requirements related to ServiceNow and partnering with the ServiceNow Application Architect and development team to transform the requirements into a viable solution. Primary Responsibilities And Activities Work with business and IT stakeholders to gather requirements for ServiceNow functionality, including service catalog items Document full requirements, including layout, fields, workflows, team processes as well system processes. The ServiceNow BA will facilitate requirements sessions, provide recommendations to streamline and optimize processes Partner with the ServiceNow Application Architect and development team to determine the best technical solution to address the requirements Perform testing in pre-Prod environments to ensure that the documented requirements are met. Defines test cases and acceptance criteria.
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
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Job Posting:
11502320
Posted On:
Dec 05, 2023
Updated On:
Mar 25, 2024
