ServiceNow Architect- CSDM/Service Mapping/ITOM

at Capgemini in Chicago, Illinois, United States

Job Description

Capgemini is seeking a ServiceNow Architect with extensive technical and hands-on experience in CSDM 4.0, Service Mapping and ITOM; that includes a consistent track record of successful deployments for external customers.

As a Platform Architect , you to design, configure, script, and own the technical solution of the CSDM and ITOM platform in order to ensure a successful deployment for our customers. You will work collaboratively with the Platform Architect to refine ServiceNow platform requirements (Stories), and execute on the development of the agreed upon solution.

The ideal candidate will demonstrate their extensive scripting capabilities in one or more of the common languages used by ServiceNow, including Java, HTML, Angular, etc..

Key Qualifications:

· Minimum of 10 years of ServiceNow development experience, as detailed above

+ Design, Implement and Configure ServiceNow Applications such as CSDM and ITOM.

+ Must have experience transforming Global Customer model to CSDM 4.0

+ Design / Develop ServiceNow Tables, Fields, Forms and Access Controls

+ Excellent knowledge with creating Business Rules, ACL’s, Client Scripts, UI Policies, UI Macros, UI Scripts, Catalog Forms, etc.

+ Use JavaScript to develop solutions for requirements that can not be satisfied through configuration

+ Troubleshoot and repair common configuration issues

+ Create Scoped Applications using Studio

+ Automate activities on the ServiceNow platform using Flow Designer and/or Workflow Engine

+ Build data sets and transform maps for importing data from other sources into ServiceNow

· Strong technical knowledge of integrating ServiceNow with external systems, such as AD, SSO, SCCM, Workday, SAP SuccessFactors, Jira, etc. using JDBC, REST, SOAP, Integration Hub.

+ Document all technical work for purposes of knowledge transfer

Additional Qualifications:

· CTA Preferred

· CIS-SM Certification

· CIS-Discovery Certification

· CSA Certification

· ServiceNow Implementation Specialist certification is a plus

· External Client consulting experience highly preferred

· Experience working in an Agile development environment is strongly preferred

· Experience leading and advising multiple projects simultaneously

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided every day by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of nearly 350,000 team members in more than 50 countries. As we leverage cloud, data, AI, connectivity, software, digital engineering, and platforms to address the entire breadth of business needs, this passion drives a powerful commitment. To unlock the true value of technology for your business, our planet, and society for a more inclusive, sustainable future.

Get The Future You Want |

About Cloud Infrastructure Services (CIS):

CIS powers enterprises’ business and technology digital transformation by accelerating change, reinforcing cybersecurity, empowering employees, managing complexity, and fostering adaptability. Working across sectors in 50 countries, our 30,000 cloud professionals apply our world-class expertise with cloud leaders to offer bespoke, ongoing cloud, infrastructure, cybersecurity, digital workplace, and enterprise service management support.

Leveraging our close partnerships with leading cloud vendors and advanced intelligence from our global operations centers, our CIS teams are trusted by clients to securely navigate in today’s dynamic business environments, driving forward business value so they get the future they want. Our unique approach to infrastructure connects solutions, services, and suppliers to implement integrated solutions across the IT supply chain, public and private clouds, and legacy environments, helping clients optimize their digital transformation journeys.

Our five key service areas are:

1. Cloud Services: Exploiting the cloud at speed and scale

2. Employee Experience Services: Making the “future of work” work for our clients

3. Cybersecurity Services: Securing Foundations to Create Open Futures

4. Enterprise Service Management: Taking charge of complexity to drive business value

5. Infrastructure Services: Managing and modernizing IT estates

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process. That image may be used for verification, including during the hiring and onboarding.

Job: Infrastructure

Organization: CIS US P&C

Title: ServiceNow Architect- CSDM/Service Mapping/ITOM

Location: GA-Atlanta

Requisition ID: 074365

Other Locations: US-IL-Chicago, US-TX-Dallas

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Job Posting: JC253801296

Posted On: Jan 15, 2024

Updated On: Jul 01, 2024

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