Department Supervisor, Fulfillment and Logistics, Wayfair Stores

at Wayfair in Wilmette, Illinois, United States

Job Description

Brief Overview of Position

The Logistics department supervisor will be responsible and oversee the inbound,(receiving) outbound, (reverse logistics) and BOH (Back of House) operations. The Logistics department supervisor will oversee the Inventory Team that handles all BOH inventory, including BOH picking for orders and be integrated in all fulfillment processes. In addition, the Logistics department supervisor will partner and assist in all daily and outbound flows and replenishment of in store product and non inventory items. This department supervisor position will work in close partnership with Asset Protection through safety initiatives and inventory management and with direct collaboration with the Visual Merchandising and Sales Floor Team and their functions.

Essential Functions

• Lead receiving operational processes and ensure the functions are being performed correctly.
• Delegate and assign work operations as it relates to store in-stock levels and replenishment.
• Manage the incoming and outgoing inventory in-store and conduct necessary training within the department.
• Ensure the proper use and accountability of tools and powered equipment.
• Ensure the team remains compliant on all regulations and Wayfair policies, including safety in Back of House.
• Keep product moving and oversee the cleanliness of the department, including daily trash compacting.
• Lead a team through inbound truck operations as it relates to unloading the trailer, sort processes of inventory, and replenishment on the floor.
• Assist in schedule formulation of inbound teams.
• Utilize the Wayfair People Principles to coach and mentor the team and aid in their career development.

Experience Qualifications

• 1-3 years Retail experience with a focus in Logistics preferred Required
• 1-3 years Leadership experience motivating and influencing a team to deliver results with agility Required
• Proven record of strong team delegation and work prioritization and execution to completion Required
• Ability to multitask and navigate through various systems and tools.
• Ability to adapt and learn new technology/systems and software
• Experience leading multiple departments/work areas, such as receiving, inventory control, pick, pack, ship and return of product.
• Power Equipment experience preferred – Must be able to operate or willing to be trained.
• Strong written and verbal communication skills with a strong customer-centric approach.

Skills and Abilities

• Ability to work a flexible schedule, including nights, weekends, and holidays (High proficiency)
• Demonstrated ability to work within a team sales environment (High proficiency)
• Technical acumen to learn necessary software; proficiency in Google Suites and/or Microsoft Office applications preferred. (High proficiency)
• Track record of thriving in a fast paced and changing environment (High proficiency)
• Capability to adapt to store priorities and to effectively communicate and delegate workload to a large team (High proficiency)

Physical Demands

• Stationary Position – Frequently
• Move/Traverse – Constantly
• Stationary Position/Seated – Rarely
• Transport/Lifting – Frequently (50)
• Transport/Carrying – Frequently (50)
• Exerting Force/Pushing – Frequently (50)
• Exerting Force/Pulling – Frequently (50)
• Ascend/Descend – Frequently (50)
• Balancing – Frequently
• Position Self/Stooping – Frequently
• Position Self/Kneeling – Frequently
• Position Self/Crouching – Frequently
• Position Self/Crawling – Rarely
• Reaching – Frequently
• Handling – Frequently
• Grasping – Frequently
• Feeling – Frequently
• Communicate/Talking – Constantly
• Communicate/Hearing – Constantly
• Repetitive Motions – Frequently
• Coordination – Frequently

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.