Sr. Account Manager - PEO Market

at MetLife in Aurora, Illinois, United States

Job Description

Sr. Account Manager – PEO Market

City/Cities

Aurora, Tampa

State(s)

Florida, Illinois

Country

United States

Working Schedule

Full-Time

Work Arrangement

Hybrid

Relocation Assistance Available

No

Posted Date

23-Jan-2024

Job ID

1390

Description and Requirements

Sr Account Manager – PEO Market

Job Location: Florida : Tampa

Alternate Job Location: Illinois : Aurora

Work Arrangement: Hybrid

Role Value Proposition :

MetLife is leading growth in Specialty Market relationships. We are looking for you to drive a consistent and extraordinary customer service experience for both new and existing customers as part of the Specialty Market Service & Operations organization. In this role, you will partner closely with sales, underwriting and external relationships to execute on customer commitments. Specialty Market Service & Operations is a diverse team of implementation and client service associates supporting the General Agent, Third Party Entity, Professional Employer Organization (PEO), Association and Trust market space.

Our Sr. Account Managers develop and execute project implementation plans for new client installations as well as for expanded product offerings to our existing clients. Once an account is installed, they will provide ongoing support for account maintenance, and engage in escalated issues.

Key Responsibilities

+ Accountable for the end-to-end account management experience of assigned cases which can range from 100 to over 100,000 eligible members

+ Lead on developing, executing, and tracking a project plan for both implementations and ongoing account management and problem solve on implementations and conference calls

+ Research and define opportunities to improve profitability and retain customers, responding to customer needs proactively and developing strong expert relationships with brokers/consultants

+ Understand benefit offerings to group insurance accounts to provide enrollment material and client communications and act as the primary contact to provide excellent post-sale high level customer service and solve escalated issues

+ Coordinate rate proposals with underwriting partner with sales, marketing, underwriting, billing, eligibility, claims and customer service teams

+ Maintain up-to-date client databases, business plans and legal requirements

Essential Business Experience and Technical Skills

Required:

+ 5+ years of sales and/or customer service experience in the insurance industry

+ An expert in consultative support both internally and externally

+ Have a flexible schedule and able to work as needed outside of standard business hours to attend client and industry events to represent MetLife

+ Strong organizational and project management skills, with the ability to prioritize numerous responsibilities at once

+ Strong interpersonal skills, as well as excellent written and verbal communication skills

+ Ability to consistently meet tight deadlines and work under pressure

+ Ability to present and speak in front of large audiences

+ Must be self-motivated, and work well independently and as part of a team

Preferred:

+ Bachelor’s Degree

+ Prior expertise in the PEO or Association space and/or insurance industry (sales, underwriting, operations)

+ Understanding of employee benefits (worksite and voluntary)

+ Account management, project planning and problem solving experience

+ Strong computer skills (Word, Excel, PowerPoint, Adobe, MS Project)

Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!

About MetLife

Recognized on Fortune magazine’s list of the 2023 “World’s Most Admired Companies” as well as the 2023 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple – to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s#AllTogetherPossible (https://www.metlifecareers.com/ml/GreatPlaceToWork) . Join us!

Equal Employment Opportunity/Disability/Veterans

If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.