QA Accessibility Specialist

at Marriott in Springfield, Illinois, United States

Job Description

Job Number 24017185

Job Category Sales & Marketing

Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States

Schedule Full-Time

Located Remotely? Y

Relocation? N

Position Type Management

JOB SUMMARY

Marriott’s Digital Quality Assurance (QA) team is tasked with maintaining high software quality and User experience for our digital channels. The Quality of our digital products is critical for providing our Loyalty members and guests with the latest functionality and information about our brands, hotels, and programs while they use the platforms to manage their Bonvoy accounts and reservations.

Marriott is dedicated to providing an equivalent digital experience for our guests, regardless of physical or cognitive ability. To uphold our commitment, this role works with UX, Standards, Product Squads, and QA Teams to ensure that the guest experience is of the highest quality & delivers a truly inclusive WEB & Native App experience for our guests. Educates & provides guidance to ensure that all persons participating in the creation of digital content adhere to the Website Content Accessibility Guidelines (WCAG 2.1 to level AA) in the design, testing and development of our global digital experiences. Conducts accessibility testing for assigned projects, provides accessibility guidance on upcoming features, & assists in the UAT effort for large company initiatives.

This position works with Corporate Digital eCommerce teams & Squads to help them achieve their Product vision providing Functional, Content, Accessibility, & device testing for assigned product area in support of Marriott and Digital initiatives. Assist in QA process for the development and content changes going out on our Marriott Digital Channels.

CANDIDATE PROFILE

Education and Experience

Required

+ Bachelor’s degree from an accredited university in Business Administration, Computer Sciences, Software Engineering, or related field, or equivalent experience

+ 3+ years’ experience in Digital and/or IT operations or related professional area

+ Strong knowledge of WCAG 2.1 accessibility guidelines and/or user research & applying the knowledge to a wide range of a company’s digital websites (desktop & mobile), mobile applications, products, and digital documents

+ In depth understanding of Americans with Disabilities Act and Section 508

+ Experience in using accessibility tools such as WAVE, Axe, JAWS, NVDA, device integrated screen readers (Voiceover, TalkBack), Dragon Naturally Speaking, ZoomText, Zephyr, Charles Proxy, and other QA related tools.

+ Good working knowledge of Atlassian tools (Jira, Confluence & Zephyr)

+ Working knowledge of Microsoft Office Suite

+ Experience working in an agile environment.

+ Experience performing accessibility trainings and hands-on workshops.

+ Proven track record performing accessibility assessments, audits, compliance monitoring, & implementation of WCAG standards

+ Great Written and Verbal Communication Skills

Preferred

+ Certification in accessibility evaluation (example: CPACC, IAAP, etc.)

+ Experience with Software Development Life Cycle (SDLC) practices, Agile, and Safe Agile Methodology

+ Experience with standardized testing methodologies and practices

+ Experience writing Behavior-driven development (BDD) scripts.

+ Certification in software testing desired (example: CTFL, etc.)

+ Proficient in effective time management techniques, adept at prioritizing tasks, meeting deadlines, high attention to detail, & maintaining productivity in a fast-paced work environment.

+ Familiarity with HTML, CSS, JavaScript, and their accessibility implications

+ Exposure to WEB & Native App automation

CORE WORK ACTIVITIES

Managing Work, Projects, and Policies

+ Ownership of designated accessibility testing initiatives and serving as a subject matter expert for Digital channel section 508/WCAG reference.

+ Conduct functional, visual, accessibility, and browser/device testing.

+ Adhere to established quality standards and processes.

+ Ownership of assigned testing efforts for Marriott Digital Channels.

+ Perform accessibility trainings and hands-on workshops for various disciplines.

+ Create test plans and test scripts to satisfy story requirements, negative scenarios, and regression testing web, mobile web, and native app applications ensuring all functionality works on supported platforms, systems, and devices on the supported Marriott locales.

+ Test stories based on the established priority ensuring product requirements are met in the delivered software version always with the end user in mind and follow the protocol for updating the tickets to the proper state when the work is performed.

+ Timely communication of testing status & efforts.

+ Defect creation and management through the defect lifecycle adhering to protocols for updating tickets; partner with software developers and content authors on fixes.

+ Provide timely execution of non-disclosure agreements (NDAs) for sensitive assignments and ensure adherence to confidentiality expectations.

+ Perform knowledge transfers (KT) to Digital QA, and other groups as needed, on key changes.

+ Proactively communicate/escalate risks to schedule/capacity/production.

+ Support weekly Digital Channel product deployments and releases into production.

+ Submit testing process improvement recommendations for any identified gap for consideration to QA leadership.

Supporting Operations

+ Lend support & provide guidance to internal squads and vendor resources within QA to ensure they understand and follow the digital standards and QA processes.

+ Assemble facts and accurately determine what action needs to be initiated to achieve resolution of customer inquiries.

+ Prepare test cases using exceptional written communication skills, problem-solving, and decision making.

+ Assist in QA process for the software and content development changes going out on Marriott Digital Channels.

+ Follow established escalation procedures when unable to access the latest software build or assigned tasks.

+ Provide & maintain a digital accessibility defect analysis report showing all accessibility tickets logged and current states of tickets.

+ Ability to communicate to a wide range of stakeholders including executives, managers, designers, developers, & QA

+ Flexible and able to quickly and smoothly change direction based upon stakeholder or management direction, while remaining extremely organized and following tight deadlines

+ Create, write, and maintain digital system accessibility resources and be able to explain in simple language how to apply accessibility digital requirements to Marriott digital products.

Additional Responsibilities

+ Strong advocacy skills to promote a culture of accessibility within the organization.

+ Demonstrates self-confidence, energy, and enthusiasm.

+ Maintains positive working relations with internal customers and department managers.

+ Manage time effectively and conducts activities in an organized manner.

+ Accurately record time to complete tasks using Marriott’s production/accounting system.

+ Perform other reasonable duties as assigned by manager.

+ Attend and participate in all relevant meetings.

+ Present status, facts, thoughts, and ideas in a clear, concise, convincing, and organized manner verbally & written.

California Applicants Only: The salary range for this position is $66,560.00 to $134,991.00 annually.

Colorado Applicants Only: The salary range for this position is $63,150.00 to $122,722.00 annually.

Hawaii Applicants Only: The salary range for this position is $76,410.00 to $134,991.00 annually.

New York Applicants Only: The salary range for this position is $63,150