at Wayfair in Wilmette, Illinois, United States
Job Description
Brief Overview of Position
Wayfair is looking for a Sales Specialist to join our team that is passionate and relentlessly focused on driving sales target metrics, building personalized connections, and creating an environment that invites and inspires our customers.
Location
Wilmette, IL
Essential Functions
- Assist Salesfloor Manager and Department Leads in creating store culture that promotes recognition, team development, relentless customer focus, and consistent drive to exceed target sales metrics.
- Support management & Department Leads in building the best team through training and developing associates on knowledge of our product, selling behaviors, service standards, operational process’s, visual practices, and other elements of the business.
- Focus on delivering results with agility driving individual and team KPIs, productivity standards, and store goals.
- Be an owner by mastering selling essentials, sales analytics tools, and other training resources to educate and train associates
- Lead the use of utilization design tools, CRM software and client accounts for consistent customer experience and record keeping.
- Lead associates in maintaining a strong associate presence on the salesfloor to help drive exceptional service standards and sales.
- Focus on building strong personalized connections with customers through genuine questions and thoughtful conversations.
- Become an expert of Wayfair products and services to help guide customers through their questions & provide product options both in store and online thru our endless aisle and store application.
- Collaborate effectively in all operational aspects of the store including but not limited to: processing new products, floor sets, replenishment, backfill substitutions, and general upkeep of the store.
Experience Qualifications
- 1-3 years Experience motivating a team to achieve sales goals (preferably in a retail environment) Required
- 1-3 years Retail sales experience (Design related environment and specialty sales experience a plus) Required
- Technical acumen to learn necessary software; proficiency in Google Suites and/or Microsoft Office applications preferred.
- Ability to work a flexible schedule, including nights, weekends, and holidays
Skills and Abilities
- Passion for great customer service and a rive to exceed sales targets. (High proficiency)
- Strong organization, self-motivation, communication, and relationship management skills (High proficiency)
- Ability to learn and adapt to a vast product catalog. (High proficiency)
- Track record of thriving in a fast paced and changing work environment. (High proficiency)
- Demonstrated ability to work within a team sales environment. (Medium proficiency)
- Comfortable with technology including mobile applications, google tools, and portable devices. (Medium proficiency)
- Ability to form personalized B2C relationships and build a customer portfolio. (Medium proficiency)
- Strong sense of business acumen and data processing. (Medium proficiency)
Physical Demands
- Stationary Position – Frequently
- Move/Traverse – Frequently
- Stationary Position/Seated – Rarely
- Transport/Lifting – Frequently (50)
- Transport/Carrying – Frequently (50)
- Exerting Force/Pushing – Frequently (50)
- Exerting Force/Pulling – Frequently (50)
- Ascend/Descend – Frequently (50)
- Balancing – Frequently
- Position Self/Stooping – Frequently
- Position Self/Kneeling – Frequently
- Position Self/Crouching – Frequently
- Position Self/Crawling – Occasionally
- Reaching – Frequently
- Handling – Constantly
- Grasping – Constantly
- Feeling – Constantly
- Communicate/Talking – Constantly
- Communicate/Hearing – Constantly
- Repetitive Motions – Frequently
- Coordination – Frequently
Assistance for Individuals with Disabilities
Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.
Need Assistance?
For more information about applying for a career at Wayfair, visit our FAQ page here.
About Wayfair Inc.
Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.
