at Driveline in Taylorville, Illinois, United States
Job Description
Field Support Agent
Date Posted: 04/01/2024
Apply (https://auto-scheduler.com/drivelinecareers/index.php/Contact/index/90672)+ Employee Type:
Full Time
+ Location:
Taylorville, IL
+ Pay Rate:
$15 / hour
+ Date Posted:
04/01/2024+ Job ID:
124705
Job DescriptionEarn $15/hour!
The Field Support Agent is responsible for taking inbound calls to assist merchandisers in the field or store managers with any issues that may arise.Essential Duties
+ Answer inbound phone calls, enter the calls into the system, correctly code each call, and enter comments detailing the issue and the direction you provided
+ Check and share tracking information for reps who have not received components yet
+ Order components for reps who need them
+ Make outbound calls for clients to stores requesting data
+ Occasionally review photos for Account Executives and enter accurate data on spreadsheets for each store
+ Provide accurate mapping details, including but not limited to adding fixtures to a store layout, correcting the sizes of a fixture within a store layout, or verifying that a store has the correct number of fixtures in a line
+ Correct client issue logs, investigate what the issue is, follow up with Driveline managers on the issue, and close the issue in the system
+ Other duties as assigned
Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.+ Strong knowledge of Microsoft Office including Outlook, Excel, Word, and web-based reporting
+ Ability to operate a multi-line phone system including answering, listening, and recording data simultaneously
+ Strong written and verbal communication
+ Ability to work as a team member to provide excellent client/customer satisfaction
+ Ability to accept change with flexibility
Education & Experience Requirements+ High School Diploma or equivalent required
+ Some call center or customer service experience is preferred, but not required
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