Quality & Compliance Director - (Healthcare and RX)

at CBRE in Springfield, Illinois, United States

Job Description

Quality & Compliance Director – (Healthcare and RX)

Job ID




Service line

GWS Segment

Role type


Areas of Interest

Facilities Management


Remote – US – Remote – US – United States of America

Get ready for an exciting career with CBRE!

CBRE is the global leader in commercial real estate services. We have been ranked the industry’s top brand by the Lipsey Company for 15 consecutive years and one of Fortune’s “Most Admired Companies” in the sector for four years running!

Through our values of respect, integrity, service, and excellence, we steadfastly focus on crafting successful outcomes for our clients, employees, and shareholders.

We offer a competitive compensation package with benefits Medical, Dental, Vision, 401(k), Disability, Paid holidays and Vacation.

About the role:

The purpose of this position is to lead the CBRE Quality Representatives staff on large client accounts (may include multiple accounts/clients). Alternatively, this role may lead corporate CBRE (not assigned to any account) QA departments facilitating the company QA and Compliance objectives and how those objectives are cascaded to client accounts. This role leads the staff in the creation, implementation, and routine maintenance, of CBRE and/or the client’s Quality Management System(QMS). This role handles the delivery of all quality and compliance for regulated and non-regulated services; per the master service agreement, Quality agreement, and any local service level agreements.

What you’ll do:

Responsible for all contractual agreement aspects (MSA, QA, SLA) where regulated quality and/or quality of service provided is stipulated. Ensures that CBRE is appropriately staffed to achieve the quality results committed in those contracts.

Evaluates, selects, implements, and actualizes standard processes across the client portfolio. Researches, builds, and aligns quality initiatives with current regulatory bodies requirements as a function of the scope of work CBRE provides the client.

Attends Quality Forum monthly meetings to provide in-depth explanations for monthly reports and department metrics. Leads and participates in continuous improvement objects for CBRE and the client.

Interfaces, partners, and interacts with both CBRE and the clients’ leadership teams. Appropriately communicates initiatives and/or issues across the functional areas impacted. Responsible for reporting Compliance (among other quality and business metrics) status to the client during review meetings. Appropriately raises and notifies CBRE and client management of Q&C issues.

Oversees inspection readiness program. Depending on staffing strategy, may have responsibility to lead audits as well as serve as the primary quality representative for CBRE operations during external agency or client audits. Is accountable for audit observations and the associated corrective measures.

Coordinates the staff responsible for the vendor management for the client. Ensures compliance and qualification of all regulated service vendors.

Leads the staff(s) assigned to the Q&C Department (may involve multiple client accounts and staffs).

Author and work on terms of Quality Agreements with clients and vendors.

Investigates deviations/events, issues and handles Corrective/Preventative Actions. Participates in creation and management of changes.

Performs other areas as assigned.

Global Travel expected 25-30%.

Handles the planning, organization, and controls for the Quality & Compliance group(s). Will lead a mix of direct and matrix reports. Approves subordinate’s recommendations for staff recruitment, selection, promotion, advancement, corrective action and termination. Effectively recommends same for direct reports to next level management for review and approval. Monitors appropriate staffing levels and reports on utilization and deployment of human resources. Leads and supports staff in areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising and rewarding performance and retention. Leads by example and models behaviors that are consistent with the company’s values.

What you’ll need:

To perform this job successfully, an individual should be able to perform each crucial duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor’s degree in Biology, Microbiology, Chemistry, or Engineering; or equivalent related work experience. Minimum of 8-10 years experience in a pharmaceutical and/or healthcare quality organization. Previous departmental experience required.

FDA, ISO, or similar quality assurance audit related certification preferred. Must have appropriate license and/or certification where required by law. Green or Black Belt Six Sigma Certification preferred.

Ability to comprehend, analyze, and interpret business documents. Ability to respond effectively to the most sensitive issues. Ability to write reports, manuals, speeches and articles using distinctive style. Ability to make effective and persuasive presentations on topics to employees, clients, top management and/or public groups. Ability to empower and negotiate effectively with key employees, top management, and client groups to take desired action.

Comfortable meeting and engaging with new people.

Warm and engaging demeanor. Ability to assess circumstances, empathize and offer help.

Requires in-depth knowledge of financial terms and principles. Ability to calculate figures. Ability to forecast and prepare budgets. Conducts financial/business analysis including the preparation of reports.

Ability to solve sophisticated problems and take care of a variety of options in situations. Requires analytical and quantitative skills with validated experience in developing strategic solutions for a growing matrix-based multi-industry sales environment. Draws upon the analysis of others and makes recommendations that have a direct impact on the company.

Experience with Desktop publishing, Microsoft Office Suite and Online Help. Previous experience with SAP, Trackwise, Regulus, and/or CMMS systems.

Formal training with lean manufacturing, Six Sigma, 5S programs (among others) preferred.

Previous oversight of training and qualification programs within a regulated environment preferred.

Proficient with Quality and Compliance management systems within Healthcare Environment(s).

Quality auditing experience preferred.

Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve general results. Responsible for setting department goals. Errors in judgment may cause long-term impact to co-workers, supervisor, department and/or line of business.

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the position is $150,000 annually and the maximum salary for the position is $200,000 annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE’s applicable benefit program.

The application window is anticipated to close on February 5, 2024 and may be extended as needed. Or to express interest in similar roles, visit

CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race,

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Job Posting: JC254842020

Posted On: Feb 05, 2024

Updated On: Mar 11, 2024

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