Manager, Specialty QA - Analytics

at Marriott in Springfield, Illinois, United States

Job Description

Job Number 24017264

Job Category Sales & Marketing

Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States

Schedule Full-Time

Located Remotely? Y

Relocation? N

Position Type Management

JOB SUMMARY

The Quality Assurance team within Digital is responsible for the delivery of large, high-impact projects, enhancements, and maintenance for branded digital assets on the web & mobile app platforms.

The Manager, Specialty QA, on the Digital Quality Assurance team works with key business stakeholders to understand individual business area and product priorities. Works with the Product Squad teams to help them achieve their vision providing Functional, Content, Accessibility, Analytic, SEO, API, Service Layer, Backend, & device testing for assigned product area in support of Marriott and Digital initiatives. In addition, provides testing support for each of the Digital Channel releases.

The role involves leading and managing a dynamic analytics team, overseeing the planning and execution of data-driven projects aligned with organizational goals. The successful candidate will be responsible for conducting complex data analyses, ensuring data accuracy, and providing actionable insights for strategic decision-making. Collaboration with cross-functional teams is crucial, as is the ability to communicate findings to both technical and non-technical stakeholders. The role requires effective resource allocation, performance evaluation, and fostering a culture of continuous learning and innovation within the team. Strong leadership skills, project management expertise, and a keen understanding of emerging analytics trends are essential for success in this position.

Marriott is dedicated to providing an equivalent digital experience for our guests, regardless of physical or cognitive ability. To uphold our commitment, the UX, Standards, Product Squads, and QA Teams work to ensure that the guest experience is of the highest quality & delivers a truly inclusive WEB & Native App experience for our guests. All persons participating in the creation of Marriott digital content adhere to the Website Content Accessibility Guidelines (WCAG 2.1 to level AA) in the design, testing and development of our global digital experiences. Conducts accessibility testing for assigned projects & assists in the UAT effort for large company initiatives.

CANDIDATE PROFILE

Education and Experience

+ Bachelor’s degree from an accredited university in Business Administration, Computer Sciences, Software Engineering, or related field, or equivalent experience

+ 4+ years’ experience in Digital and/or IT operations

+ Experience with and strong understanding of all quality assurance processes

+ Solid understanding of SDLC, Agile, Safe Agile Methodology and practical use of Jira, Confluence, & Service Now applications.

+ Experience in using analytic tools such as Browser Developer tools (Network and Console tabs), Adobe Experience Platform Debugger, Adobe Launch, Adobe Target, Zephyr, and other related tools.

+ GDPR Privacy knowledge is required.

+ Experience performing analytics trainings and leading hands-on workshops.

+ Experience in WEB & Native App testing in various languages, Service Layer testing, & Back End testing

+ Experience in using accessibility tools such as WAVE, Axe, JAWS, NVDA, device integrated screen readers (Voiceover, TalkBack), Dragon Naturally Speaking, ZoomText, Zephyr, Charles Proxy, and other QA related tools.

+ Strong knowledge of WCAG 2.1 accessibility guidelines and/or user research & applying the knowledge to a wide range of a company’s digital websites (desktop & mobile), mobile applications, products, and digital documents.

+ Working knowledge of Microsoft Office Suite. High proficiency with Microsoft Excel (can perform complex functions) and PowerPoint.

+ Demonstrated ability to deliver results under challenging conditions, particularly when faced with complexity and ambiguity.

+ Demonstrated capacity to think creatively and explore unconventional approaches to ensure thorough negative testing is conducted, and edge cases are appropriately validated.

+ Experience leading multiple projects concurrently and efficiently completing testing efforts within the specified timelines.

+ Experience working in an agile environment.

+ Great Written and Verbal Communication Skills

+ Automation and Postman experience is a plus.

CORE WORK ACTIVITIES

Managing Work, Projects, and Policies

+ Lead and inspire a team of analytics members to achieve departmental & organizational goals.

+ Provide guidance & mentorship to team members, fostering a collaborative & high-performance work environment.

+ Conduct interviews, initiate onboarding, & training of new members.

+ Conduct performance reviews providing constructive feedback, identifying areas for improvement, & identify training needs for team members.

+ Implement performance metrics & KPIs to assess the effectiveness & drive continuous improvement of the team.

+ Supports IT Service Layer & Platform Teams where necessary; Product Development Sprint work, regression testing & deployment validation of Marriott.com releases, Native App releases, Analytics releases, & Digital Experiment Campaigns in support of Digital revenue and room night goals.

+ Create test strategies, functional test plans, end to end test plans, cross channel test plans, analytics test plans, execute test scenarios & test cases, and communicate the status of testing.

+ Documents the QA test effort progress accurately and submits reports of test effort progress, overall test results, bugs encountered, & any issues impeding test effort progress in a timely manner, ensuring delivery deadlines are met.

+ Analyzes information and evaluates results to choose the best solution and solve problems.

+ Manages the flow of questions and directs questions.

+ Collaborate with IT Service Layer & Platform Teams where necessary; Digital Product Development teams, & Accessibility regularly to ensure QA & analytics best practices are followed.

+ Identifies, analyzes, documents, and reports data layer & digital experiment defects on Marriott’s Digital websites & Mobile Applications

+ Report on and drive improvements to Digital product features using data on analytics issues identified within product areas.

Supporting Operations

+ Lend support to other Channel product development efforts as needed.

+ Works with the team to put sustainable work processes and systems in place that support the execution of the strategy.

+ Establishes and maintains complete and up-to-date information to ensure accurate reporting.

+ Represents team in resolving situations.

+ Provide & maintain a digital analytics defect analysis report showing all analytics tickets logged and current states of tickets.

+ Ability to communicate to a wide range of stakeholders including executives, managers, designers, developers, & QA

+ Flexible and able to quickly and smoothly change direction based upon stakeholder or management direction, while remaining extremely organized and following tight deadlines

Additional Responsibilities

+ Demonstrates self-confidence, energy, and enthusiasm.

+ Maintains positive working relations with internal customers and department managers.

+ Manages time effectively and conducts activities in an organized manner.

+ Performs other reasonable duties as assigned by manager.

+ Able to present status, facts, thoughts, and ideas in a clear, concise, convincing, and organized manner verbally & written

MANAGEMENT COMPETENCIES

Leadership

+ Adaptability – Maintains performance level under pressure or when experiencing changes or challenges in the workplace.

+ Communication – Conveys information and