at Randstad US in chicago, Illinois, United States
Job Description
service design leader – hybrid west loop.
+ chicago , illinois
+ posted february 2, 2024
job details
summary
+ $180,000 – $205,000 per year
+ permanent
+ bachelor degree
+ category computer and mathematical occupations
+ reference1040924
job details
job summary:
Hybrid in Chicago West Loop
Fast growing & transformational role
At our Company, we grow People, Brands, and Businesses!
? Full-Time Benefits (Medical, Dental, Vision, Life)
? 401(k) with company match
? Training and Career Development
? Generous Paid Time-Off
Your passion for technology and hunger for digital transformation and innovation will help shape the future of sales and marketing within the consumer packaged goods (CPG) space for years to come. In your daily interactions, you will provide essential strategic and day-to-day leadership across the organization, working with teams of engineers and product owners, aligning cross-functional projects, and ensuring fiscal and technical alignment with the organization.
Must-haves
10+ years of experience in a Technical Role (software engineering, architecture, portfolio management, etc.)
4+ years in a Design role (application, user experience, etc.)
Experience with user experience architecture concept definition and use
Experience with design thinking / workshop / facilitation with business and IT executives
Experience with team staffing, building, development and coaching
Exposure to enterprise / data architecture and IT delivery excellence
Bachelors Degree
Local to Chicago, IL (willing and able to go onsite a couple days/week)
Responsibilities
The Client IT in Chicago, IL is looking for a Service Design Leader to work a hybrid role; onsite potentially 1-3 days/week. The Client IT is a newly-established shared service capability within The Client, and the Strategy & Architecture function is an entirely new concept within The Client IT. Our IT organization is focused on driving a significant amount of simultaneous IT & Business transformation while preparing for next new innovations in technology as those transformations take place. The Strategy & Architecture team is responsible for driving technology strategies and architectures to connect and achieve those transformations while also innovating on new technology concepts to embed into the business at scale.
We work in a matrixed environment alongside portfolio technology leaders / delivery teams and business stakeholders. Together we are planning and implementing technology solutions that align with The Client strategic goals and objectives. The Strategy & Architecture team is a common shared IT service at the center of this journey. The Service Design Leader role will focus primarily on partnering across Strategy & Architecture, IT Portfolio Leaders (Data, Commercial, Enterprise Systems), and Business Executives. This partnership will involve conceptualizing new business strategy demand, defining IT investment opportunities, and guiding stakeholders through the Service Design process to shape that demand into business solution proposals for investment.
This is a new practice area for The Client IT, and so this Service Design Leader will define a service design process, method, tools, and techniques – pilot those with early demand opportunities to prove success, and with success lead in building Service Design skills and practices within the IT organization and with business partners. The Service Design lead will educate the organization, coach emerging practitioners, and creatively build the service design practice and team. The Service Design leader will communicate in plain language, visually, and with stories that drive toward consensus and understanding of new service concepts for the Advantage business strategy. Together, with the wider team, the Service Design leader will build enabling processes that allow service design to flourish in the Advantage organization. The role will also serve as a node of management responsibility for building Service Design people and capabilities within The Client IT – to include defining priorities across the Architecture function, interfacing with other common service teams (IT Portfolio Teams, Process Excellence, and Business stakeholders).
Example areas of focus:
+ Be a shared practice expert and leader, partnering and facilitating across executives in the business, product, core IT, and architecture domains
+ Contextualize service design demand and lead definition of needs
+ Personalize design approach to the demand and business / IT stakeholder audience using Service Design techniques
+ Facilitate internal communication in order to build understanding of business opportunities, service options, and impacts among stakeholders involved
+ Work with the involved teams to guide toward and shape different options to conceptualize new services
+ Keep Advantage business strategy always in perspective as service design processes unfold
+ Build Service Design awareness, understanding, and skillsets within the Advantage IT organizations and the business groups with which it partners
Experiences:
+ Service design leadership: Customer Journey Mapping, Service Definition and Design, Service Blueprint Definition, Continuous Improvement Design, Voice of the Customer
+ Design Thinking: Cross-Team Collaboration, Workshop Facilitation, System Thinking and Coaching, Stakeholder Relationships
+ User Experience: User Research, User Experience Architecture Standards and Design Definition, Customer Experience Design, Rapid Prototyping
+ IT Delivery: Program and Project Management, Communication, Team Building, IT Architecture Principles, IT Delivery Processes
+ Change Management: Education, Coaching, Relationship Building and Executive Communication
+ Strong and influential voice with the ability to facilitate meetings with all levels of individuals (including senior leaders) to empower open discussions, discern critical information, and stay on track with meeting intention and come to decisions
location: Chicago, Illinois
job type: Permanent
salary: $180,000 – 205,000 per year
work hours: 8am to 4pm
education: Bachelors
responsibilities:
1-3 days/week. Advantage Solutions IT is a newly-established shared service capability within Advantage Solutions, and the Strategy & Architecture function is an entirely new concept within Advantage Solutions IT. Our IT organization is focused on driving a significant amount of simultaneous IT & Business transformation while preparing for next new innovations in technology as those transformations take place. The Strategy & Architecture team is responsible for driving technology strategies and architectures to connect and achieve those transformations while also innovating on new technology concepts to embed into the business at scale.
We work in a matrixed environment alongside portfolio technology leaders / delivery teams and business stakeholders. Together we are planning and implementing technology solutions that align with Advantage Solutions strategic goals and objectives. The Strategy & Architecture team is a common shared IT service at the center of this journey. The Service Design Leader role will focus primarily on partnering across Strategy & Architecture, IT Portfolio Leaders (Data, Commercial, Enterprise Systems), and Business Executives. This partnership will involve conceptualizing new business strategy demand, defining IT investment opportunities, and guiding stakeholders through the Service Design process to shape that demand into business solution proposals for investment.
This is a new practice area for Advantage Solutions IT, and so this Service Design Leader will define a service design process, method, tools, and techniques – pilot those with early demand opportunities to prove success, and with success lead in building Se
