Contract Management Representative

at Abbott in Lake Forest, Illinois, United States

Job Description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

+ Career development with an international company where you can grow the career you dream of.

+ Free medical coverage for employees* via the Health Investment Plan (HIP) PPO

+ An excellent retirement savings plan with high employer contribution

+ Tuition reimbursement, the Freedom 2 Save ( student debt program and FreeU ( education benefit – an affordable and convenient path to getting a bachelor’s degree.

+ A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

+ A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

+ Relocation assistance is not available for this position.

+ Travel up to 10%.

Our location in Lake Forest, IL currently has an opportunity for an USO Contract Management Representative (CMR) role.

What You’ll Work On

Lead the execution of contract lifecycle management activities: Abbott and customer-initiated amendments to adjust products and prices, contracted price actions, customer’s compliance to commitment, tracking and reconciliation, shipping discount programs, end of term contract activities, contract related value adds, rebate processing, etc. Actively serve as the expertise on contract related topics.

Core Job Responsibilities:

CMR will drive the contract lifecycle management activities including:

+ Pre-Signature Contract Activities including the Create customized contract exhibits from Proposal: Price Exhibits; Contract Membership; Disclosure; Insurance Certificates; and other requirements of the contract.

+ Coordinate Contracting and Pricing (C&P) Post-Contact Signature Implementation cross-functional meeting – to gain clarity from the Commercial Sales Managers and determine feasibility of customized terms to implement.

+ Execute contract management activities to include but are not limited to:

+ Value Add(s) related to Agreement: Track total value / amount remaining of value adds, Process ACR and Symphony/ SAP based payments.

+ Rebate Process: Load, track and coordinate rebate process with Customer/USO Finance.

+ Ensure proper shipping of Equipment with Order Support including temporarily placed instruments used while automation track is installed, UPS and 3rd party water and filtration systems.

+ Translate contracted pricing & terms to C&P Reagent Contract Administration Specialist (RCAS) and Service Contract Administration Specialist (SCAS) to ensure accurate understanding of contract intent for the loading of each into contracting system over the contracted term.

+ Coordinate compilation and distribution of new contract start up ‘Welcome Package’ to each customer; and oversee equipment service contract implementation by SCAS & coordination with Field Service organization.

+ On-going contract management activities for contracts including Blood Bank, GPO and Enterprise Account – which include Price Increases (coordinate with customer, Field Sales, Strategic Pricing); Contract Amendments to adjust products, prices or other contract terms and conditions; Consult with Strategic Pricing Managers as needed on pricing questions; and create amendment documents for signature.

+ Manage End-of-Term contract activities: evergreen, expiration, and/or termination fees and wind-down activities; and Contract Compliance Contact Point: Manage notifications; coordinate with Business Mgr. and Field Sales related to outcomes.

+ Other temporary or permanent duties may be assigned to the role as deemed necessary to meet current business needs.


+ Reports to Manager of Contract & Pricing

+ Collaborates with Commercial Sales Team, Managing Director, Strategic Pricing, Finance, Commercial Excellence, Contract & Pricing and Training.

+ Routinely interacts with customers and Abbott sales team to clearly represent contract and associated operation parameters.

+ Key operating systems including Model N, CMS Next, Symphony and other Global IT Systems; and Finance Service reconciliations.

+ Accountable for pricing and contract integrity.

Required Qualifications

+ 4-yr degree in Business, or Finance discipline bachelor’s degree or related required.

+ Minimum two years in Contract Management Representative position or comparable experience.

+ Strong analytical skills with proficient working knowledge of excel.

+ Critical thinker with effective communication skills to drive cross functional collaboration.

Preferred Qualifications

+ Minimum two to four years’ experience in at least one of the following areas is preferred: Contracting/Pricing, Customer Service, Sales, Marketing (administration or operations), or Commercial Finance preferably in healthcare related market.

  • Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year. Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: ( . Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal

The base pay for this position is $83,000.00 – $166,000.00. In specific locations, the pay range may vary from the range posted.

An Equal Opportunity Employer

Abbot welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities.

To request accommodation, please call 224-667-4913 or email

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Job Posting: JC254996610

Posted On: Feb 08, 2024

Updated On: Feb 29, 2024

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