at House of Blues in Chicago, Illinois, United States
Job Description
Job Summary:
Position Title: Premium Seating Guest Services Important Note: This position is part-time/seasonal, with hours beginning in May of 2024 and working through October of 2024. WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment and eCommerce company, comprised of four market leaders: Ticketmaster.com, Live Nation Concerts, Front Line Management Group, and Live Nation Network. Ticketmaster.com is the global event ticketing leader and one of the world’s top five eCommerce sites, with over 26 million monthly unique visitors. Live Nation Concerts produces over 20,000 shows annually for more than 2,000 artists globally. Front Line is the world’s top artist management company, representing over 250 artists. These businesses power Live Nation Network, the leading provider of entertainment marketing solutions, enabling over 800 advertisers to tap into the 200 million consumers Live Nation delivers annually through its live events and digital platforms. For additional information, visit www.livenation.com/investors . WHO ARE YOU? Huntington Bank Pavilion seeks passionate, motivated, driven, resourceful, innovative, forward-thinking, and committed individuals. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you, please read on! THE JOB As a Premium Seating Guest Services crew member, you help ensure safety and engage with guests to assist with their needs before, during, and after the show. You will engage with season clients who purchase sky suites, floor boxes, or premium seating throughout the venue. WHAT YOU’LL DO- Deliver exemplary customer service to help maintain customer loyalty.
- Greet guests and scan tickets upon entry to the venue, ensuring tickets are for the appropriate event.
- Assist guests with locating their seats.
- Check tickets for entry into VIP/ premium seating locations throughout the venue during the event.
- Guide guests to exits or provide other instructions or assistance in case of emergency.
- Assist with guest complaints, giving directions, and keeping the venue safe, clean, and presentable.
- Monitor the crowd for behavior that needs to be addressed by venue management or law enforcement personnel.
- Participate in the post-show cleaning of the venue.
- Provide great customer service to all of our guests to ensure a memorable experience.
- Perform all other duties as assigned or needed.
- The position requires you to be able to work during all weather conditions since this is an outdoor venue.
- This position will require you to work past 11:30 PM on most nights, which may result in the inability to take public transportation home on event days.
- Position requires constant walking or standing in one place for long periods.
- Any operational tasks designated by the Operations Manager and General Manager.
- Must be at least 16 years of age.
- Prior work experience not required.
- Customer service, friendly attitude, and good communication skills.
- Ability to perform duties in a professional manner and appearance; ability to make independent and good judgment decisions within proper policies and procedures.
- Availability on event dates, primarily evenings and weekends.
- Applicants for employment in the U.S. must possess work authorization, which does not require sponsorship by the employer for a visa.
About Us
Recognized three years in a row by Great Place to Work® and named one of People Magazine’s top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.
We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs
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