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Datacenter Transformation Engagement Manager - ServiceNow

at Capgemini in Chicago, Illinois, United States

Job Description

Job Title: Datacenter Transformation Engagement Manager, ServiceNow

Location: Dallas, New York, Atlanta, Houston, NYC, San Francisco, Chicago (Hybrid)

Travel: 0-100%

As a member of our Cloud and Infrastructure Services Project and Consulting organization the Transformation Engagement Manager is primarily responsible for leading the successful deployment of ServiceNow solutions to a customer, acting as the primary customer contact for services, proactively handling any issues arising, providing status reporting to leadership and project sponsors and maintaining high levels of customer satisfaction and project profitability.

The Transformation Engagement Manager will often be placed on engagements of a more complex nature, requiring advanced abilities in project management, and communication skills. Leadership in orchestrating successful delivery across the breadth of scope from technical, to business process, to organizational change ensuring the customer business value outcome. These complex projects bring together specialized capabilities from across Capgemini Business Units in combination to enable the transformational goals of the customer. The Engagement Manager is responsible for leading these interdependencies and builds a diverse, skilled project team from across the world to deliver quality on time, to budget and exceed customer expectations.

Job Title: Datacenter Transformation Engagement Manager, ServiceNow

Location: New York, Dallas, Atlanta

Travel: 0-100%

As a member of our Cloud and Infrastructure Services Project and Consulting organization the Transformation Engagement Manager is primarily responsible for leading the successful programs of Datacenter Transformations, Modernization and Optimizations solutions to a customer, acting as the primary customer contact for services, proactively handling any issues arising, providing status reporting to leadership and project sponsors and maintaining high levels of customer satisfaction and project profitability.

The Transformation Engagement Manager will often be placed on engagements of a more complex nature, requiring advanced abilities in program management, and communication skills. Leadership in orchestrating successful delivery across the breadth of scope from technical, to business process, to organizational change ensuring the customer business value outcome. These complex projects bring together specialized capabilities from across Capgemini Business Units in combination to enable the transformational goals of the customer. The Transformation Engagement Manager is responsible for leading these interdependencies and builds a diverse, skilled project team from across the world to deliver quality on time, to budget and exceed customer expectations.

About Capgemini

Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company of 270,000 team members in almost 50 countries. With Altran, the Group reported 2019 combined revenues of 17billion.

About Infrastructure Services:

The Cloud Infrastructure Services Global Business Line is Capgemini’s consulting and infrastructure build-and-run provisioning offering and supports the group’s cloud-based services. As part of the integrated cloud offering from Capgemini, Cloud Infrastructure Services delivers a broad range of cloud services to build and support the hybrid cloud estate by encompassing the leading public cloud players and leading private cloud technologies. With EUR 1.5 billion annual revenue, Cloud Infra Services helps clients virtualize and optimize their IT estates through infrastructure outsourcing services such as data center, helpdesk, network support, and service integration and service maintenance support. Our other services also include infrastructure transformation services-helping clients consolidate and migrate entire workloads and data centers.

Visit us at www.capgemini.com . People matter, results count.

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini

What we offer:

Your career matters to you and is important to us too. Because your goals and needs are evolving, we offer visibility, leeway and support to help you grow and progress in your career. This approach builds notably on our comprehensive competency framework, our personal development, training and career management programs, and our University innovative and business-focused learning curriculums.

We promote a culture of diversity. We believe working with dedicated individuals from different backgrounds and points of view is a strategic advantage and an ongoing opportunity. Diversity enriches our creative solutions and contributes for our clients.

Our Shared values have been at the heart of the group since our formation. They are honesty, boldness, trust, freedom, team spirit, modesty and fun. These values influence the way we meet client needs while respecting the regulatory requirements of each country in which we operate, and the way we promote ethically sound practices within Capgemini and in our partnerships.

Capgemini is committed to building a workforce of employees with diverse backgrounds and work experiences.

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Click the following link for more information on your rights as an Applicant – http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Skills Required

with strong presentation and facilitation skills at all levels of the organization

+ Ability to set appropriate expectations with the customer and develop relationships quickly

+ Authority practitioner in Agile Methodology as well as the ability to adopt and follow recommended standard methodology and Capgemini methods and processes

+ Confirmed ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/leadership/key contacts in solving governance, program/project management, business process and/or technical problems

+ Partnership with the technical leads on the program to validate and drive technical solution quality and technical delivery capability

+ Ability to think strategically, summarize customer success outcomes into well-structured program plans and then deliver the detail.

+ Program definition and management

+ Shown ability to develop a team culture and environment promoting

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Job Posting: JC255475862

Posted On: Feb 17, 2024

Updated On: May 25, 2024

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